LGI didn't let me down in either way. We were in the process of buying a house and we were looking. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Also, the home is more thorough than I've seen. Congratulations on becoming a homeowner! I was able to close within 30 days. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. He was the one who let me know pretty well into it. I wanted to take back my ernest money and they wont give it back. And he said, Okay. Thank you. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. Desired outcome: We were told the yard should be flat. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. We're gonna close it next Monday, which was November 11. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Small chunks of the outside wall above the first level roof area coming off. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. A link has directed you to this review. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. It's right after you sign some papers, and you give up your interest money. But the techs did a great job and they did it right away. I closed on November 21st even with some of the things still missing. So when I first looked at my current house, it was all frame. Total Score Quality Trustworthiness Value Responsiveness He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. We can't wait for you to move in and get settled in your community. LGI Homes Nothing on our website should be construed as legal, accounting or tax advice. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. That's just unrealistic. We are sorry that we were unable to find the right home for you at this time. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. 2023 Trustpilot, Inc. All rights reserved. I initially talked to one guy. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. I like the innate craziness of the environment now and where we are. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Desired outcome: MHBR No. Until after several calls/texts. * Fields marked with an asterisk below are required. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. They made promises that seemed to me, outlandish. Copyright 2022 Consumers Unified LLC. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. The flooring was installed over a 1 1/2 day period and was not installed properly. They did everything in that one week. Copyright 2023 LGI Homes, Inc. All Rights Reserved. We purchased the home in January 2020 in the Crowley, TX area. Congratulations on your new home, we hope you enjoy it for years to come. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. WV Martha Rose, Broker. If i can give zero I can! Phone: [protected] We fell in love with the size of the yard and we liked the house. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. I'm more than satisfied with the house. Thank you, Desired outcome: The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. The front door doesn't close all the way, you can see that it's not hanging properly. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. 10/10 wouldnt recommend we never received any information about the houses after our visit. We have sent your information to management in order to investigate further. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. Over a few months period the flooring began to separate. There's a section in the back of our yard that and the sod was already dead. Overall, we still like the home. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. Before Brandon, we met with somebody the day before. Explore Our Premier Locations Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. The bedrooms had carpet and I don't like carpet. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. Click the button below to start your journey today! And I was told I could wait for Lawrence until he was done. So that was a pain, because we had to reschedule our movers. We drove by, saw LGI, and we swung in there and talked to somebody one day. I have absolutely no confidence that this problem will be resolved to my satisfaction. LGI Homes currently employs approximately 1001 people. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). I need to file a warranty claim for a leaking roof that is only 3 years old. Please let me know, I would be more than willing to start an action law suit- I was satisfied with that. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. He never even apologized for giving me false information. We are definitely happy with where we are and what we chose and how we chose this. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Wheres the notary guy? After that, he came in, gave me a folder. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Its a brand-new home so you cant get too mad about it. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. They don't include refrigerators too but LGI delivered on all of those. Please do not buy a home from LGI. The house we purchased has scuffs and patches not painted properly. To whom to may concern, That was really thoughtful especially for the emotional rollercoaster of buying a house. It's my boys bedroom. This was a thought process all along. In the beginning, he was communicative, the first couple of days or first few weeks, at least. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. The air coming out of the ceiling is cold. He didn't want me to buy the house. Thank you! Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. We take pride in our construction, which is why we offer an industry-leading warranty. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. And come November 11, still not ready. I have an important question to ask them regarding the defective hardie board siding installed on my house. We use dedicated people and clever technology to safeguard our platform. And David, the rep, was right there. LGI's assigned closing date had to get pushed back five times. We are happy to hear you had your items and concerns resolved. My commute is a little longer but that's not a huge deal. License No. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. Ends of planks were not matched up evenly and smoothly as they were measured wrong. As far as the home, there was damage. LGI Homes has special offers and events throughout the year that include covering closing costs. The propane tank is sinking. Please reply back. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. No. You could see that it was brad nailed down, but it still wobbles. Incentives and seller contributions may require the use of certain independent lenders or title companies. It's like LGI got 95% done and then tripped the finish line. Richard Day This complaint was posted by a verified customer. I put a lot of money to move here I guess no value there! Thank you. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. But everybody else has been great, like Philip and Christian. Please go through. And he gave me a keychain and pen, and he left. Same thing with Keith, the mortgage guy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. How are you? He would reply back. These townhomes are brand new and it is unfortunate to get this kind of customer service. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. MHBR No. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. The house was brand new upon move in. I told him I was frustrated and at that point, Rick started yelling at me. I get using not as expensive materials and doing stuff like ceiling fans. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. We got pushed back almost a year. That was nice. It felt like maybe he didn't want me here because I'm not American. It goes against our guidelines to offer incentives for reviews. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Then he started saying that they never do that, even though OEC said that they do it all the time. LGI Homes is a leader in the home construction industry. What are the apartment people gonna do? Thats not me. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. Our continued improvement is dependent on your feedback. It was very weird. Learn more about what sets LGI Homes apart from other homebuilders. I dealt with Rick and he lied. Read more. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Do not expect LGI homes to do any warranty work if you buy a home from them! Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. The whole process went smoothly and we were in our new home in less than thirty days! Yall must get incentives if somebody come to an appointment ridiculous. I breathed relief that we won't be cutting this too close. All of these things were never communicated with us. I came over here and I liked the community. If you have trouble logging on, your user name is most likely the number and full name of your street address. So he was very open about it. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. It prides itself on expert craftsmanship and using high-quality. Stay away from this builder. Some of the cabinets in the kitchen were scratched and I pointed them out. Oh, and I bought this property through RWN (Real Wealth Network). View community features, available floor plans, and builder information on Zillow.com. The drain line was also clogged with what they said looked like drywall dust. I used Loan Depot as my lender. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. I was supposed to close on October 27. They said my warranty was expired and that it was not a builder defect. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. I recommend LGI Homes. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. He's few houses down now. Please, I don't know what else to do here, Desired outcome: If you are dissatisfied with any aspect of your home performance, we want to hear about it. We regret buying this home. LGI Homes - Oregon, LLC. I felt like the house was of good quality. We take pride in our construction, which is why we offer an industry-leading warranty. Im sure this is not a one-off complaint. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. WV Martha Rose, Broker. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. Check to see where the actual problem is and install the deflectors. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? When she lifted it up, it's all scratched. Advertised sample monthly payments are based on principal and interest only. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. It took us a little bit longer to get here, but those who were patient get the greater things in life. CompleteHome is LGI Homes trademark home design. Have nothing to do but wait and complain I guess thanks LGI. I am always there for my clients. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! He took us around the community with already built houses. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. If you see problems imagine what you can't see. I cannot in good conscience recommend LGI homes. So, I said that's not gonna work. Desired outcome: We take pride in our construction, which is why we offer an industry-leading warranty. They're working on replacing it. He kept me informed. 2. The website is for general information only. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. At LGI Homes, we take pride in offering value and quality service and construction to our customers. Items found prior to settlement we found are still not fixed. We moved in this week and so far so good. The floor keeps coming up. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. All of that went well. 8770. Thank you. I met with other builders even after we started the loan process just to do my due diligence. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. I liked the house but it does not go the school district where my son goes to. We are happy to hear you had quick communication from our team about your warranty items. The texture in the wall looks so bad in so many places. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. All Rights Reserved. LGI Homes builds homes for ownership only. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. Dundee, FL 33838 While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. We bought an LGI home in McMinnville, OR in October, 2020. They were apprised of my situation. NV License No. A lot of people have these high expectations and a lot of people can complain about little things. Should I just back out? My friend said, Don't back out. If you're ready to change your address, we are here to help you find the home for you. How it Works Crack in slab straight across house. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. We are also glad to hear our team has provided you with prompt communication about the items in your home. Fix crack and mend exterior walls. And still a couple of drawers don't work. Loved LGI homes. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. To provide you the best experience, our website uses features that are not supported by your current internet browser. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! This review was chosen algorithmically as the most valued customer feedback. It's my boys bedroom. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. And that's why I brought two of my friends, and we have both houses in the same community. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. 3. If you are buying in California, you get solar included! And I had to pay extra to my apartment people. Nothing was done in my client's home. [protected]. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. We are happy to hear you had a great experience with our team. Congratulations on homeownership and thank you for choosing LGI Homes. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. They are not being very helpful. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with.
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