Paul. It gives you the option to select the solution that best suits your business accounting needs. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Email received, lets wait for the cash refund! The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Thanks for all help! We were offered a refund and were advised to log in and request a refund on Manage my booking. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Refund totals are final and cannot be challenged. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. Under your canceled flight, click the cancel & refund flight(s) button. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. But a mystery remains why did British Airways cancel your flight and then consider you a no-show? Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. My flight is from France to Malaysia, worth of 630Euros. for their Avios to be returned, no mention of this, quite rightly. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Thank you Elias & thank you Travelling for Miles!!! Does anyone have an email for them? A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Why did BA remove this option from its site? Reactivate javascript on chrome settings, accept the refund. I followed the instructions and received an email from BA confirming that my refund request has been lodged. Not sure what to do now. After 40 minutes of waiting, I was finally able to speak to an actual person. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. So now I cant get my money back and Im stuck with a voucher I cant even use. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. This refund is . Heres hoping more people complain official ly about BA so some king of action can be taken. And I think I used some points to part pay will those be refunded too? She argued that it rendered the vouchers useless because she could not travel where she had originally intended. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. Thank you so much for doing this! I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Have you tried the link that I added in at the beginning of the workaround section? In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. For more details please see the disclosures found at the bottom of every page. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. The refund will be paid onto the orginal form of payment. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Heres how to get free help. Fantastic! No mention of an admin fee either I recommend this option. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Of course this didnt happen and I received a voucher instead. It seems like there is literally NO way left to get an actual refund . Just tried right now, this option still works and is a life-saver! No email as yet and the link worked no need for chrome/java etc. Okay I mad. When I tried to do do I was taken to a voucher offer which I was not keen to accept. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Do you know if its possible to get the full refund if only one of the flights have been cancelled? Am I ok to click the cancel booking button? I will update this post when I receive the refund. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Needless to say i have no intention of travelling by BA in the future. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. I think a quick, polite message might have gotten this resolved. Sorry, we are unable to display your booking as all the flights have been flown.. Is this the case? The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Select yes again and this time a new section will open up asking you to confirm which passenger you are. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. and use it for any of your future flights. 2. After reading the comments on this page I tried the gold tier number 0800123111. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. I dont think it is working now. Subscribe to Elliott Confidential, our email newsletter. It sent the damn form in and now I have a voucher. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. Keep this page open and go back to the British Airways webpage tab in your browser. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! British Airways has said there is "no way" that vouchers can be issued without customers requesting them. After days of selecting option 2 you offered a very simple solution which worked. [emailprotected]. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. I almost stopped at the screen where they wanted a valid email address! While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Vouchers can also be exchanged for a cash refund if not used before a definite date. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. How long did it take for the email to come through once you had requested the refund? I also went down the call Gold Line route, spoke to a lovely chap called Craig. Thanks a lot!:). ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Thank you for contacting British Airways. Im still having trouble! Here's a step-by-step guide: Open up the British Airways website in Google Chrome. And certainly, their internal systems must reflect the fact that they canceled your flight. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. Surprisingly someone answered within 2 min. Think of yourself first because you dont matter to these companies! Refund received today, 4 business days after the call. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. Hi there and plenty of good reading above. NOW Block javascript when you are in the Consent page. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Got a consumer problem? Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Which is it BA? This is not working anymore, the BA webpage only takes to Voucher only. Do you know why it takes so long to loading?? Really useful thank you! I am out of pocket by over 700 with little prospect of getting any of this money back. Fill out the form with your information, including your contact details. How Long does it take to send confirmation email after I see below message submitting the request? Avois and 2-4-1 companion voucher were back in my account in about 10 mins. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Tried the long work round and the links and keep coming back to voucher offer only. Thanks and hopefully someone can help us on this ???? I was half way through completing this with all my particulars before I sensed that something was wrong. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. The downside was: British Airways was lying. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. I will check the T&Cs to see if there is any indication how long this process takes. You can do so by dialing +1-877-767-7970. Thats great!! But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. Call back and dont take no for an answer. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Have been trying for 7 hours (yes 7!). If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Thank you a lot! Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. British Airways Refunds. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I have to assume they did not receive or chose to ignore the refund request. Warm regards, Anyone plz help me to get rid of this. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Your tips above did the trick! Our free daily newsletter sends you the latest information on hotel and airline programs. We will email you to notify you that there is no refund payable. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. I tried today at 16:52 and unfortunately is not available anymore. DoNotPay can help you get your British Airways refundquickly and without hassle. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Online Form. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. That way, youll have more time to connect. Holiday Inn Sends Text Message Asking Tips For Staff? I so pleased that I stumbled onto your site. Enter the booking reference number in the relevant field. Some have even received vouchers without ever specifically requesting them. How to Request a British Airways Refund via Letter. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Also, Ive heard that some people are being asked to pay an admin fee (35!) Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. I dont want a eCredit, and would much rather have the $1,400 back! Not working for me. It worked for me .1145AM 8GMT. No, never mind. My original bookings are still there. It most certainly does. I filled out that form, but didnt receive any kind of confirmation. Thank You! You have been warned. Many many thanks! You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. Instead, it accuses her of missing her flight. Dont do nothing here yet. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. Once again they seem intent on sabotaging their once-good reputation. we just get two buttons: cancel booking or change booking [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. I tried to get a refund but there is no refund option on the website. It most certainly does. Travel better! That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Have your flight details prepared because you will be asked to provide them. Done. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees I successfully managed to get my refund from British Airways. Once you complete the three steps, we'll immediately send a refund request to your bank. Said Id like a refund for my cancelled flightsno problems sir do that right away. Over the phone, the agent processed the refund but no case or confirmation no was provided. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. British Airways is one such airline. Hi. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. That way, youll have more time to connect. . Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. At what time did you attempt the workaround? KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. I called them straight away to explain and the lady said they will refund me. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Once payment has been made, we will email you to notify you of the payment. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Law Reform (Frustrated Contracts) Act 1943. Guess BA have worked it out and put a stop to it. For example, the online refund request option was disabled by BA. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. However, no email received. Ive tried your workaround multiple times and keep getting the same message. Anyone have/had this issue.. What is the solution. Need urgent help. Same the link worked and presented the form. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. 1. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. 4. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic.
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