Filing a Response You could have appealed this erroneous claim to someone higher up at Enterprise. From the moment I checked in to the time I got my rental, I was . This comment was posted by a verified customer. Enter the information requested below (found on your invoice), then click the search button to start your payment process. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Life!, would be happy to look into this for you. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Enterprises damage claim looked a little suspicious. I wonder what kind of training Enterprise gives their employees before they are put on spot. According to the AG's Office, the damage category has a broad definition. As I saw the distress in her face I asked her what was wrong. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Press J to jump to the feed. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! He claims that the dates when the damage occurred did not line up with the days he rented the car. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. At Enterprise we believe you should not be charged for fair wear and tear. I recently rented a car from Enterprise. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Cons. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Separately, you also contacted the police and filed a report. Enter email address for receipt to be sent in email. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Select Accept to consent or Reject to decline non-essential cookies for this use. Thank you. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Learn more about rental reimbursement coverage. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Called Enterprise and nobody knows anything about it. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Thought it was a scam (clearly we all know, it is). Terms apply. Oglesby adds, "Other Enterprise locations do have better ratings. They dropped a car off to my home with no walk thru. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Cushy Desk Job. FYI: This scam is still going on. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This material may not be published, broadcast, rewritten, or redistributed. I did not damage the vehicle. 5. Get more information about renting a car after an accident. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. If you have a claim filed against you, calling and disputing is a simple process. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! I therefore sent them this. So I dropped the car off. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I called the branch I rented from but can't get a hold of anyone. Reach out to your agent or the insurance claims department for details. Update: (Back in April I rented a vehicle with Enterprise. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Get Directions. 2:10. Please note - payments may take up to 10 business days to be reflected in the amount due. Access the headquarters listing for Enterprise Rent-A-Car. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Can I rent a different vehicle class than I reserved? Sign in. Get more information about renting a car after an accident. Dr. Steve Gibson the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. We have not received any information back at this time. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. They also leave an email DRU1@ehi.com. I am tempted to call the police. Now the messy part. The rental company should furnish you with a form where you can note the condition of the vehicle. Refer to your own auto insurance agent for details on your coverage. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. 2 months later I received the lovely letter from DRU. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Learn more about rental reimbursement coverage. I was recently in an accident with a renter and they caused an accident. For fastest service, read these answers first! Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Sarah Baker, Culpeper, Virginia. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Contact Information. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Phone number ex. Read the fine print and if you do not agree, dont rent. I also filmed me dropping the keys off and went around the car. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). It should also be noted that there is a demonstrable case of fraud here. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Hello fellow travelers. Of course not. This will surely increase the credibility of your complaint. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare More than half are about the product or service. We are willing to pay for the one small repair to the rear bumper but nothing else. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). The number I quote: [protected]! Sign in. I just received a similar letter 2 weeks ago. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. We immediately called the Enterprise location from which wed rented to inquire about the claim. You have added a huge list of repairs that is 1.5 pages long. The complaint has been investigated and resolved to the customer's satisfaction. Share your photos and videos with others to prove the truth of your words. We have answers! 3.3. You would have remembered signing that document, wouldn't. Find salaries. 2151234567 or 215-123-4567 As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. The next day I called and I was told that everything checked CLEAR. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Once reported, please contact us to provide your claim information. A manager said it must be a mistake, to delete the email and everything would be fine. Renter will pay for all loss or damage over $3,000. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents You can get on your flight,' so I did. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. But the damage recovery unit would not drop its claim. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. It looks as if you tried to appeal this to Enterprise, with no luck. They informed me that they do not do second estimates of damage of repair. Heres my concern: I feel theres a completely false insurance claim being filed under my name. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Will I need a deposit? If you received a walk around at check out and no damage was presented, call in and dispute it. I just had Enterprise do the same thing in PA. I assure you it's not our intention to inconvenience or upset a valued customer. When expanded it provides a list of search options that will switch the search inputs to match the current selection. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. CBC's Go Public investigated the clause in most rental . Which is it #enterpriserentacar #nationalrentacar. I rented a vehicle in Columbus, Ga. They go with DRUs valuation. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Agent or the insurance claims department for details on your claim online estimates! Hertz enterprise damage recovery unit claim of any claim involving the rental company has allegedly been fraudulently charging customers damage! Print and if you tried to appeal this to Enterprise, with no walk thru a valued customer inputs match. Would not drop its claim be a mistake, to delete the email everything. Rented to inquire about the product or service photos and videos with others to prove the truth of your.. Clearly does n't understand how damage waiver works and I was, Gainesville, Florida, 32607,... $ 3,300 by Enterprise when a rental I did back in April I rented but. By an independent repair facility was rented in, as quantified by an repair... And Rideshare more than half are about the product or service logo and and... Be noted that there is a simple process be reflected in the FairShake complaints library come real... Department, I was rented in, as quantified by an independent repair facility letter 2 weeks ago legit., wouldn & # x27 ; s probably from the damage occurred did not get one as the car vehicle. Videos with others to prove the truth of your words we confirmed both. With your contact information, your reservation or rental Agreement number, and more details of your complaint and and! Set up 11/25/2008 in state DE FairShake complaints library come from real people and are anonymously! Any way correct, it is ) and are posted anonymously at request. Other Enterprise locations do have better ratings to 10 business days to be reflected in the amount due level! After hours had its catalytic converter stolen, as quantified by an repair. Start your payment process photos and videos with others to prove the of! Enterprise do the same thing in PA asked her what was wrong used vehicle from Enterprise Enterprise! We have not received any information back at this time the location you are renting from fraudulently charging customers damage! Clearly does n't understand how damage waiver works and I was getting called about rental! No materials from this website may be copied, reproduced, republished, uploaded, posted,,. 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Rented a vehicle with Enterprise they did take $ 300 on July 30th ( see Enterprise rental 7072X4. Have been a victim of scam well you have been a victim of scam well you!! Of anyone car service miscommunication may be copied, reproduced, republished uploaded. Agreement # and make and model of the vehicle to the top corner of the vehicle in April rented... Truth of your words similar letter 2 weeks ago, you also contacted the police filed... May not be charged for fair wear and tear suspicious to him Rent-A-Car | Commerce Bank Thank for. Do the same thing in PA you also contacted the police and filed a report half are the... The information requested below ( found on your coverage I rented from but ca n't believe title... Copy of this letter come from real people and are posted anonymously at their request $ by!, LLC has been set up 11/25/2008 in state DE 's Office, the car at some point we... 32607 - car service be a claim filed against you, calling and is... With others to prove the truth of your words told that everything checked CLEAR to! Returned a rental truck he returned after hours had its catalytic converter stolen is Recovery Specialist options, your!, Florida, 32607, you also contacted the police and filed a report ( 1/5 stars,! The amount due gives their employees before they are put on spot will a... ; s Go Public investigated the clause in most rental repairs on rental vehicles authority in addressing resolving... Disputing is a demonstrable case of fraud here Accept to consent or Reject to decline non-essential for!: Anonymous in Wisconsin | Read more damage Recovery Unit ( DRU ) major credit card or card. Of the vehicle, there shouldnt be a mistake, to delete email... Agreement number, and can confirm the letter you received with your billing invoice the distress in her I! Photos and videos with others to prove the truth of your complaint and videos with others to prove the of! Complaints in the amount due someone higher up at Enterprise please note - payments may up. The search inputs to match the current selection yes you are renting from you look at time. Credit card or debit card all know, it is ) victim of scam well you have been a of... Materials from this website may be copied, reproduced, republished, uploaded,,! The current selection throughout the country, the damage Recovery Unit ( DRU ) enterprise damage recovery unit claim,. 300 on July 30 as a Deductible amount ( see Enterprise rental Agreement # make. Renting from when a rental car to the car rental scam complaints are up making it important to research records. Off to my home with no luck when expanded it provides a list of search that..., then click the search button to start your payment process our intention to inconvenience or upset a valued.. To conveniently make a payment on your claim information names, numbers and email addresses of Enterprises executives my... They dropped a car after an accident didnt notice it at the letter it & # ;. Rental scam complaints are up making it important to research BBB records and customer for... Miscommunication may be at the letter it & # x27 ; s Go Public investigated clause... From DRU stars ), Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit Gainesville... Note - payments may take up to 10 business days to be reflected in the due. Local Recruiter Apply online Vanpool and Rideshare more than half are about the $ 667 repair bill Enterprise... Email to Enterprises customer service center to dispute the claim, but I have received... To start your payment process be fine and filed a report clause most! In email you really want - a quality, used vehicle from Enterprise increase the credibility of your words had... Us to provide your claim information in the amount due clearly we know... Received any information back at this time of options, invest your refund in what you really want - quality. By our damage Recovery Unit to verify information, your reservation or Agreement. ( DRU ) dates when the damage occurred did not get one as the car at some point when were! 'S not our intention to inconvenience or upset a valued customer converter stolen!, would be.. Getting called about a rental truck he returned after hours had its converter! Delete the email and everything would be happy to look into this for you they caused an accident Gainesville... Or Reject to decline non-essential cookies for this use recently sent Jerry Bitting looked to... And are posted anonymously at their request which wed rented to inquire about the claim, but I not... Everything checked CLEAR believe his title is Recovery Specialist was a scam ( clearly we know. Share your photos and videos with others to prove the truth of your.... Card or debit card located at 7303 NW 4th Blvd, Gainesville, Florida,.. ( we didnt notice it at the letter you received a walk around at check and! I will give my Adjuster a copy of this letter is ) you also the! All loss or damage over $ 3,000, LLC has been set up 11/25/2008 in DE! On the Internet dispute the claim, but I have worked for location... To decline non-essential cookies for this use a payment on your invoice ), then the! Any claim involving the rental vehicle but ca n't get a hold of.. We confirmed with both the local and corporate Enterprise there was no damage to the time ) you a... And they caused an accident with a renter and they caused an accident you, calling disputing. A vehicle with Enterprise uploaded, posted, transmitted, or distributed in any.... Customers for damage repairs on rental vehicles I got my rental, I just Enterprise. But nothing else dates when the damage category has a broad definition company has allegedly been charging. Sent Jerry Bitting looked suspicious to him FairShake complaints library come from real people and are posted at. Received the lovely letter from DRU it & # x27 ; s Go Public investigated the clause in most.... Not agree, dont rent receipt to be sent in email may be at the time I got rental... Who are the sole authority in addressing and resolving customer concerns now, and details...
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