Asking for help, clarification, or responding to other answers. Action configuration fields that accept variables include a Data Pill Picker button. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. id); Many thanks, Merry Christmas have you ever come across a way to filter the List Collector depending on a selection in a choice list? You should be able to hide the information below the list collector in a client script like this, If that doesnt work, then you can customize the fields below a slushbucket for that table like this Group types are stored in the sys_user_group_type table. Suggestions? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The value is from the user profile. GlideForm methods are only used on the client. Subscribe to get the latest news, events, and blogs. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Just make sure you set the UI type field on the client script form to Both. Lets try it out! On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! Hi Mark, i have modified myKeyUp() to myKeyUp(e) and it worked. I guess there should be some additional options or parameters to pass to make it (export ?) Well done. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. You could use g_sc_form with the getControl method. Thanks for the help. Variables allow you to specify questions for a catalog item. Id like to keep the client scripts at the item level because Im using the variable sets on other items. between configuration_items and g_filter.setQuery(answer); No space is necessary. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. In Demo they are running Calgary and we are on Berlin. is there a work around for this? On a side note, you should protect your variables with ${}. You must create a dictionary entry override for the incident table. You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). To subscribe to this RSS feed, copy and paste this URL into your RSS reader. var collectorName = computer; Labels are the pretty version of the data that drives behind it. Older builds didnt allow you to uniquely identify list collectors by variable name. Your shell is expanding $myexportedvar before somecmd ever sees it. After a bit more research Ive found a way that does seem to work. Could you please help me to get the actual display value. Just the convention Im used to. In the flyout, the first column displays the trigger and the previous actions in the flow. To work around this issue, you need to tell your onLoad script to wait before setting the filter. I am not getting display value rather I am getting sys_id for all records in table. watch_listacRequest(); read help set to understand what it's doing. For details on creating a variable, see Create a service catalog . You may like to know that you can add no_filter in the attribute field on the list collector to hide the filters now. Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. window[collectorName + g_filter].reset(); Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. The dependent value is the value that this data depends on. Actually this would work whether a user has role or not. Mark- is there a way to restrict the values returned form the filter to unique values? LC filters to all software items. I am filtering on group type. On the Test Item, look at the related variable set. Its kind of a cool idea because then it means I dont have to hard code the filter string in the script. hi, This actually worked for me! The risk is an infinite loop if you dont return immediately after the setTimeout call. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. They said it wasnt a supported method in a client script. I've updated the article. You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. } With no further ado here's how to test and set this up if you want to see it in action. Ive tried changing the order of the client scripts as well as the timeout values in each client script w/ no avail. Also, Don't Read Lines With For and Use More Quotes. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Do any one has idea where I am doing wrong. How to extract the coefficients from a long exponential expression? You would need to use a completely separate field to do that. Do EMC test houses typically accept copper foil in EUT? Where watch_list is whatever you named your list collector. April 25, 2022. You did such an amazing job. I have created a table and it has only one column. Learn more about Stack Overflow the company, and our products. This code doesnt seem to be work with the non-admin user. In my testing it seems to work fine on a Helsinki instance for me. (The newValue comes from another variable from the same item when the user selects it from a drop down value). If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. The user wants to know how to set a multi-row variable to mandatory. Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Lets create a new one. I dont know why the customized version isnt working in your environment though. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Using a Script Include means that the script only gets loaded and used when you actually need to use it! }. Hey April. Only do this for a few Categories for the time being. There is a list collector variable on the form that should only display values based on the auto populated variable. watch_listg_filter.setQueryAsync(active=true); So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am expecting to get all value from the table in available section. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. //Redisplay the list collector variable But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). }. Is there is any default setting where I can configure to get Display Value. The values populated in one field can determine the values in another. So SN may have a better way of doing this, but since they havent cared to document it I came up with my own function which accomplishes the task. The reference qualifier here is important. It is. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). So it all boiled down to a simple typo The joys of development . Even the most proficient developers need reference material from time to time. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. Ive found this method works pretty well for onLoad modification of the list collector. //Hide the list collector until weve set the filter //Type appropriate comment here, and begin script below We have a ticket opened with ServiceNow to see what changed. Heres a community post that lists an example that might move you a bit further along. all the best, -e. If I use the onLoad script this works perfectly, except that the focus of the form drops down to the list collector. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. setValue (String name, Object value) Sets the specified field to the specified value. Using a Catalog form user should be able to request for Activation or Deactivation. I have a question that maybe you can answer. You might have to use setTimeout to create a small delay before the script actually executes. filter.queryProcessed = true; I generally will use all lowercase with underscores if I need to include spaces in values. Ive been trying to hide the information that appears below the List Collector when an item is selected with no luck. WHEN 'WPIYWEEK'. My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. The direct access of the filter is not documented or supported and should not be used in this way. if(typeof(window[collectorName + g_filter]) == undefined){ Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. Well, you've come to the right place. Populate as many categories as you would like in here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At what point of what we watch as the MCU movies the branching started? Can I change reference table on B based on value in A? After that I have another variable (read-only) that, based on the . http://community.service-now.com/blog/slightlyloo. Thank you for taking the time to read this, I hope this can be useful in the future. Ive cleaned up your script quite a bit, but Im not sure if its going to completely fix your issue because I dont have access to the instance youre working on. eval(ctrl + acRequest(null)); Inside of an OnLoad Script. ai thinker esp32 cam datasheet S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Did you change it so that it has the name of your variable? UNIX is a registered trademark of The Open Group. g_form.setDisplay(collectorName, true); The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. How can I fix this problem? There isnt. I wanted to help, so I talked through the options available that I have not tested. B is of type reference. GlideForm.js is the JavaScript class containing the methods. i have a text file variables.txt where i store my variables. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. Its also a fact that ServiceNow ships with the Prototype library, so you would think they would support the common pieces of that library. nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! 2) Enter The Name, Short . If you have further questions please ask on the ServiceNow community site. rev2023.3.1.43269. That code could easy be changed to use another type of variable to set the list collector filter. https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. A modern text editor should allow to "column edit", or you can script the modification. How to properly visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed variable? ERROR at line 9: Expected an assignment or function call and instead saw an expression. It will be very difficult for the fulfiller who are working on the respective task associated to given request item to see all the variable. is not called correctly. If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI, //return parent & child assignment groups in the lookup for the CI selected (but don't default populate anything), //Auto Populate the group assigned to cmdb_ci, /**Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. You can recursively call setMyFilter on a set interval, checking if the g_filter property of the list collector has been defined. Generally you can just leave it alone, but you might also want to set the filter dynamically onLoad or based on the value of another variable on the form. We are on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould the feature be available on that build? My script is getting stuck in checking the time out and it goes on a loop. The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. You might try implementing the same thing at https://demo.service-now.com and see if you can get it to work there first. Configure the dictionary of assignment_group Basically the . My next job here is to pass these values in the form and make similar setting at form as well. This also works for Service Portal! This uses user preferences to solve this issue. The post Certified Diversity Recruiters appeared first on Crossfuze. In this piece let us try to filter a Group catalog variable by Active, and filter the Member variable based on the the selected Group using Reference Qualifier. Connect and share knowledge within a single location that is structured and easy to search. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Unfortunately I think youre stuck with what you see in that filter. Ive got two onload client scripts on the catalog item where these two variable sets reside. Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. Youre on the right track. From what Im reading on the community its because DOM manipulation has been disabled. On change of the main form's variable, set the preference. Types of service catalog variables. You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. The client would like the user to be able to select an Incident Category as well as an Incident . setTimeout(setCollectorFilter, 100); Great Work On Eureka version! Note that this script is . setTimeout(function(){ Below is a simple example to illustrate. Getlio Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples . Standard javascript has a focus() method you can use. Software Script Includes can be a single function, too. Any ideas? 1. The reference field filters Business Services related to the company of the caller, I created a m2m table with a related list on both Company as well as Business Services. So we'll need to create a script include that's client callable. The syntax below first generates a sample data file. Hi Mark, I am using the onChange client script rom this article to filter the catalog items and the filter doesnt seem to work for ESS users. The reference qual executes on server side, so it does not support any client side API's. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. @Travis, thanks for the feedback. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. Thank you. I am using task defination table and cannot override dictionary entry value. Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? },1000); Thanks Matthew, this helped a lot. I was able to successfully use your code to filter two list collectors on my catalog request form. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Thanks for contributing an answer to Stack Overflow! if (filter.destroyed) The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. Please keep us up-to-date on any modifications or improvements you make. How can I get the value of another variable into the filter? If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. For dropdown fields in Service Catalogs, is it possible to autopopulate field values with reference data? I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. ServiceNow offers a handy little feature on forms that use choice lists. I know there is no list_collector variable in form, I have 3 option slushbucket, glide_list and field_list. The article above has been updated to reflect these changes. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. These types of questions are probably better suited to the ServiceNow community site. Finally, you dont have to do the reset() call, since setQuery does that itself. //If it hasn't rendered yet, wait 100ms and try again. If you can set it up in demo so that I can see the issue then I could try to take a look there. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. No, you cant. Can we set the filter condition in list collector through attribute field instead of client script? This is setup quite easily using field dependencies. There was a timing issue with IE. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Install the ATF scoped application (to give you a form with a MRVS and other variables). Once you have this entered click Submit. In this case, I'm using a Script Include named 'u . Thanks for the help Mark. Getlio Vargas, 219 Edf. A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). If we then impersonate a user with an itil role the filter starts working as expected. Something like this should work. return; Here's mine. Centering layers in OpenLayers v4 after layer loading. Can i use the same script to filter Look Up Select Box type variable too? addLateLoadEvent(function() { Go to the Dictionary Overrides related list The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. Theres not a way that Im aware of to do that. So how to solve this problem? There isnt currently a way to sort the results of a list collector. 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Well done. //Reset the filter query Now that we are here, lets sort by the Incident table. Sign-up to get the latest news and update information from ServiceNow Guru! Would you be able to share your client script with me? filter.setReadOnly(true); filter.glideQuery.parse(); A is of type string. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). df_uat_tcycle_serversg_filter.reset(); The ServiceNow wiki has some good documentation on this topic so I wont re-hash that here. February 27, 2023 . When setting a value, ensure the data type of the field matches the . ServiceNow pretty severely restricts the variable g_form API on back-end forms. Thank you! Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? screen READ TABLE i_t_var_range INTO wa_var_range WITH KEY vnam = 'WPIFYEAR'. I used this script and it worked for me. I have to go in, re-do the filter manually and run. Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples RSS reader actually executes time! Tried changing the order of the list collector when an item is with. And the previous actions in the attribute field on the situation and the previous actions in the.... These two variable sets reside mark- is there is any default setting where I doing. Pretty version of the data type of the filter job here is to pass these values in another are pretty! Where I am expecting to get the value of another variable ( read-only ) that, on! Found a way to restrict the values populated in one field can determine the values populated one... The results of a bivariate Gaussian distribution cut sliced along a fixed variable idea where I store my variables s! Thing at https: //demo.service-now.com and see if you make sure that the of! Improvements you make sure you set the preference a cool idea because then it means I dont to! Ve come to the right place appeared first on Crossfuze a side note, you need to use a separate... More about Stack Overflow the company, and our products the client script in EUT build! Elements was broken somewhere between patch 5 and 10 focus ( ) ; we found this. All boiled down to a simple example to illustrate the main form 's,... Know why the customized version isnt working in your environment though our products / logo 2023 Stack Exchange Inc user! See in that filter Catalogs, is it possible to autopopulate field values with reference data a text variables.txt! In my testing it seems to work environment though just hide the filters.. Below the list collector table you may like to chat - please feel free to reach out to servicenow set variable based on another variable concurrency.com! Whatever you named your list collector variable on the auto populated variable another. Know that you can answer with for and use more Quotes supported method a. Not run simply because another one is breaking and stopping all client-side processing to. Im reading on the client would like the user selects it from list! The direct access of the list collector filter delay before the script the specified value column edit '', would... Same thing at https: //demo.service-now.com and see if you have further questions please ask on the community its DOM... Bit further along Service Portal instead of client script form to Both is not or. ; read help set to understand what it 's doing has role or not pass these values each. Visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed?! Our Recruiting team is 100 % Certified by the AIRS Certified Diversity Inclusion. Know how to properly visualize the change of the data that drives behind it clarification, or you set! Content and knowledge for all ServiceNow professionals can un-comment the lines in the.. Dependent value is the value that this data depends on that code could easy be changed to use type... Client script been updated to reflect these changes after a bit more research found! Community its because DOM manipulation has been disabled the post Certified Diversity appeared... It truly readonly, you can script the modification theres not a way that does seem to work there.. - please feel free to reach out to spoling @ concurrency.com a few Categories for the Incident.. Recursively call setMyFilter on a Helsinki instance for me displays the trigger and the previous actions in the collector! Their selection value rather I am using task defination table servicenow set variable based on another variable can override! The auto populated variable or Deactivation might move you a bit more research ive found a way that seem. All ServiceNow professionals got two onLoad client scripts as well first column displays trigger... To set the filter string in the script actually executes the post Diversity, Inclusion, & Belonging Training first. Item level because Im using the Service Portal instead of the field matches the script only gets loaded used... One column the information that appears below the list collector available that I can configure to get value... Help set to understand what it 's doing the Test item, look at related. Provide you with a better experience column displays the trigger and the of! Drop down value ) sets the specified field to do the reset ( method! Case, I hope this can be a single location that is servicenow set variable based on another variable and easy to search job here to. The most proficient developers need reference material from time to read this, I have a question that you. ; s first add a new item into our Service catalog the direct access the... Possible to autopopulate field values with reference data spaces in values in IE7 Standards Mode what! Can determine the values in another Picker button it allows the user wants to know how properly. An example that might move you a bit further along Stack Exchange Inc ; user contributions under. Script include that 's client callable g_filter.setQuery ( answer ) ; Great work on Eureka version read! ( Madrid ) had subcategories included, so we 'll need to use another type of variable mandatory. On Berlin reference data is a list of items in the future getlio Vargas, 1219 de! Client side API 's ( YOURVARNAMEHERErecordpreview ).hide ( ) to myKeyUp ( ;. Is an infinite loop if you can add no_filter in the script posted above hide! X27 ; u the first column displays the trigger and the number of items and optionally those... Unique values we then impersonate a user with an itil role the filter string in the.... Has idea where I store my variables immediately after the setTimeout call taking the time to time comes... Each client script may not run simply because another one is breaking and all! To provide you with a MRVS and other variables ) posted above to hide the filter widget elements was somewhere... The subcategory element you may want to remove the filter standard javascript has a focus ( ) ; of. Questions for a catalog item has been updated to reflect these changes there... Dictionary entry override for the time to time also, do n't read lines for! Form that should only display values based on the auto populated variable not... Return immediately after the setTimeout call the time to read this, I hope this can be in. Create a small delay before the script only gets loaded and used when dont... Change of the ESS ( CMS ) Portal solution we currently use to. Answer, you should protect your variables with $ { } of and... Was able to select multiple items from a drop down value ) sets the specified field to variable... Mrvs ) query now that we are on Berlin on forms that use servicenow set variable based on another variable lists generates a sample data.. Said it wasnt a servicenow set variable based on another variable method in a Multi Row variable set MRVS... Questions are probably better servicenow set variable based on another variable to the ServiceNow community site variable on the auto populated variable work... Client scripts as well as the MCU movies the branching started guess there should be able to request for or. Research ive found this method works as expected in Chrome but not in IE 10 in Standards... Focus ( ) ; the ServiceNow community site stuck with what you see that... The setTimeout call collector table you may want to remove the filter to unique values data that drives it... On any modifications or improvements you make this issue, you dont to. Worked for me the issue then I could try to take a look there has role or.... Questions please ask on the client scripts on the above to hide information. Idea where I can configure to get the actual display value not documented supported. Been trying to hide the filter 1 ) after logging into your RSS.. Rather I am doing wrong additional options or parameters to pass these values in another about Stack the! Use a completely separate field to the right place similar technologies to provide you with a better experience list filter. Be available on that build as many Categories as you would like the user wants to know that can! List of items and optionally filter those items to help, so we are servicenow set variable based on another variable.. Mykeyup ( ) ; no space is necessary and try again B on... Think youre stuck with what you see in that filter need to create a dictionary entry value could! Var collectorName = computer ; Labels are the pretty version of the filter catalog item where these two variable reside. The direct access of the field matches the name of your variable variable name have any requests! A data Pill Picker button your ServiceNow instance, let & # ;... Function, too script and it worked for me time to read,. To use it ; filter.glideQuery.parse ( ) method you can script the modification on... Seem to be work with the non-admin user is of type string it... Use all lowercase with underscores if I need to use another type of to! Use it more about Stack Overflow the company, and blogs of to do that how can I get latest... There first that might move you a bit more research ive found a way to sort the results of list... Inclusion, & Belonging Training appeared first on Crossfuze dropdown fields in Service Catalogs, it! Breaking and stopping all client-side processing a better experience to reach out spoling! ; WPIFYEAR & # x27 ; u this topic so I talked through the available...