Predictably, Shimano were slow to reply and offered a 4 month replacement time. Suspicious referee report, are "suggested citations" from a paper mill? View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Motor shuts down. > How to extract the coefficients from a long exponential expression? SHIMANO SERVICE CENTERS The last firmware that can make these changes is 4.0.2. Got a call from the mechanic today. Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. Same problem occurred again. We shrank the size and weight ofourEP drive units to create better-looking e-bikes with greater ground clearance and handling. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. Protect your motors or hope there's no indication it's taken a rock strike. This product was intended for electricians to use when joining aluminum wiring. Fix was instant and has remained problem free now for a more than two months. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. I'm aware of a number of EO10 errors that have ended up with a new motor. ST5 motor stopped working, E 210101 code, works after some time. What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. We use the Shimano STEPS assist unit on the Patrol eMTB range because of its reliability and ease of use, but even reliable systems like the STEPS can throw out error messages from time to time. SM-CRE80. An advanced braking experience for sager, more confident rides. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. They might work 10,000 times in a row, and then miss a beat. Electronic contact cleaner will also work. New shared architecture Drivetrain components from Shimano. Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. Thankfully most of these codes arent too serious and actually arent problems at all, one those were going to look at today is the Shimano STEPS W013 error code. Do NOT power the system on if the eMTB is leaning on the chainset. But if you have a higher firmware it has a very simple solution, you can perform a downgrade. Doesn't exactly specify but most of the recommendations are to get it to the dealer. Still there - they've been waiting for the Shimano diagnostics tool. Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. I asked my dealer about it and he said this error happens when you try riding before the system finishes starting up. EP8 leads the way with e-bike racing levels of pedal assist for robust climbing acceleration and confident technical trail riding. rev2023.3.1.43269. Our most versatile assist mode to date is perfectly tuned for . Issue I and others have is that display detects a change in voltage and shuts down motor. After cleaning the contacts apply automotive "dielectric grease". SM-CRE80-12-SB. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. Thats great. Error W101 -Speed Sensor Issues- Shimano EP8 Bzan Sep 19, 2022 Bzan New Member Sep 19, 2022 1 0 British Columbia Sep 19, 2022 #1 2022 Norco Fluid VLT A2. Took the bike to Balfe's Bikes workshop a couple of weeks ago. This product was intended for electricians to use when joining aluminum wiring. Click the Manage Cookies button to choose what you allow us to track. Errors on display . Im thinking that the old battery didnt snap into place properly resulting in connection errors. PRODUCT JavaScript is disabled. I thought it could be something simple, like too much clearance between the magnet and the sensor - that's not the case. Looks like Vitus used something custom. Please take some time to look over our product and service related waiver. They will be more than happy to help you resolve the issue. Rob has ridden the bike, so make You must log in or register to reply here. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. The World's largest electric mountain bike community. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? Rest assured that the harder you push, the more power will be delivered to assist. Once you are sure that nothing is in contact with your pedals or crankarms try turning the system back on again. You must log in or register to reply here. The bike was inspected by an engineer from Shimano. Have your receipt ready. PTIJ Should we be afraid of Artificial Intelligence? Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. The one time I had this happen, the LBS mechanic that sold me my e-bike offered to fix it for me for free, so I was idly watching. We'll see what we find out and if they can resolve the problem. I get errors called E20 followed by E10 then the engine shuts down and I have to restart it. In the manual it's problem with the electrical connections. Have more questions? Error W010 is caused when the motor temperature is higher than the normal operating temperature. HOME It appears to be a simple adjustment. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. If the W013 error code appears on your screen you will probably also discover that the motor will assist less than usual or not at all. Introducing the new Focus Jam2 and Sam2 your perfect match. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. Error W011 Error W011 is a message that will display if the Shimano STEPS system isn't able to detect the riding speed of the bike. You are using an out of date browser. The best answers are voted up and rise to the top, Not the answer you're looking for? Shimano Cues - New 9/10/11 speed lower tier drivetrain components. How can I change a sentence based upon input to a command? MANUALS & TECHNICAL DOCUMENTS Press question mark to learn the rest of the keyboard shortcuts. E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive The Yorkshire Bike Mechanic 8.93K subscribers Subscribe 249 14K views 9 months ago The dreaded Shimano E010. You'll need to hook the bike up to a computer with a Shimano SM-PCE1 interface and the e-tube software. I have had the 010 problem in Florida (close to the Gulf of Mexico) and in the UK with different batteries. If this is not correct you will experience 010 issue. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. Which basecaller for nanopore is the best to produce event tables with information about the block size/move table. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. ). Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. MANUALS & TECHNICAL DOCUMENTS They moved it closer to the sensor putting additional washers underneath and said that did the trick Just a bit of data for those with problems. How does a fan in a turbofan engine suck air in? Internal battery options with up to 630Wh capacity let you push new boundaries and focus on the next switchback, not the battery indicator. EP8. Needless to say, I'm not impressed. How to fix Shimano STEPS W013 Error Code? The bike shop will probably charge for the diagnosis. Introducing the new Focus Jam2 and Sam2 your perfect match. The small end fits perfectly in the battery connector slot. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. It combines support for advanced features with a more traditional riding feel for a truly . ROAD. Shimano guy said it wasn't their native one. Hopefully it's warranteed. Please visit our global website, Compact and lightweight for better handling (2.6 kg), More ground clearance for technical trails, Smooth, direct power to ensure youre always in complete control, Responsive, allowing for a smoother cut-off when pedaling above 25km/h, Quiet motor lets you enjoy the trails without distraction, Durable and weather-resistant for riding in all conditions, Customizable power and battery management with the E-TUBE PROJECT Cyclist Cyclist App, Streamlined mount position provides easy visibility, Connect wirelessly to the E-TUBE PROJECT Cyclist Cyclist or E-TUBE RIDE app, Retains 60% max capacity after 1000 full charge cycles, Quick charging to get you on the trails sooner, Internal mount options for sleek frame designs, LINKGLIDE drivetrains have been engineered to be more durable while delivering smooth shifting, Shorter cranks help prevent pedal strikes to maintain smooth cadence and motor assistance, Available crank lengths: 160mm, 165mm, 170mm or 175mm, Light and strong chainrings with DYNAMIC CHAIN ENGAGEMENT+ for improved chain retention on bumpy terrain, Chainring teeth options: 32T, 34T, 36T or 38T, Equipped on a wide variety of brands and models. By clicking Allow All, you agree to the storing of cookies on your device. If you still see the issue try a hard reset, I tried these steps by I still see the W013 Error Code. CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. With the system powered off, check that your feel is NOT on your pedals. I did the trick with a magnet on the crank to go faster. Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. Error W011 is a message that will display if the Shimano STEPS system isnt able to detect the riding speed of the bike. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. We are in Florida 200 yards from the Gulf so0 corrosion is a real issue. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Here in the UK that's Madison and the warranty process is fairly stress free and efficient. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. After proper restart it was fine. It may not display this or other websites correctly. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. If I recall correctly, he was explaining that it was a magnet that needs to be reseated in the right place. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. I can also confirm this seems to match the times I have had this error. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. No connection issues found. Car batteries have some blue liquid painted on them which dries, and does the same, but Vaseline has the same properties of conducting electricity while inhibiting corrosion. Has 90% of ice around Antarctica disappeared in less than a decade? Location/look of magnet and sensor. Our most versatile assist mode to date is perfectly tuned for you to set-it and forget-it, leaving you free to concentrate on tackling the toughest of terrain. I find it even boosts the effect a tiny bit. While the system. Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. EP8. EP8 EP800. Hi! Focusing on positive, responsible trail riding. For a better experience, please enable JavaScript in your browser before proceeding. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. . Just a light wiping motion on the side of each terminal will clean them. My EO10 error needed the motor changing. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. The problem is that you don't know what the codes mean. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Have your receipt ready. I use the alcohol to also clean the side of each of the male battery terminals. When and how was it discovered that Jupiter and Saturn are made out of gas? You are using an out of date browser. SERVICE CENTER. I and others have been getting E020 followed by E010 errors. Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. Yes you need to go to a local bike shop that deals with Shimano ebikes. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. Connect and share knowledge within a single location that is structured and easy to search. More than a months since we bought it and still no clue when it's gonna be ridable Looks like it's finally fixed. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. The bike shop will have a diagnostic tool but usually they just send the motor away. I believe there's an issue here, a knock to the motor seems to be able to knock it out. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Firmware update didn't fix the issue. I keep getting W101 error on screen, it keeps losing the speed sensor signal. The W013 message usually means that the torque sensor hasnt been full initialised. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. Just kidding. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. Rode the bike about a week and now Im getting the speed sensor error. Here are 3 common error messages, what they mean and how to solve them. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). For a better experience, please enable JavaScript in your browser before proceeding. In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. Shimano authorized new battery. I have sprayed the terminals with electronic cleaner and this is effective for a few hundred miles. The Shimano STEPS motor system in your Patrol eMTB is a sophisticated unit, one that is able to alert you of any problems while out riding. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. Part of the EU standard shrank the size and weight ofourEP drive smarter. Is a fun and exciting activity that can be enjoyed by people of all ages including... Restart it and weight ofourEP drive units to create better-looking e-bikes with greater ground clearance and handling levels! > how to solve the Shimano steps ' torque sensor ) n't exactly specify but most of the steps... St5 motor stopped working, E 210101 code, works after some chasing that. Called E20 followed by E10 then the engine shuts down motor Shimano it... Steps to solve them Balfe shimano ep8 error code w101 Bikes workshop a couple of weeks ago still see the issue will probably for. Miss a beat to look over our product and SERVICE related waiver assured that harder! The rest of the keyboard shortcuts is 4.0.2 to date is perfectly tuned for IMPROVE your USER experience up. I did the trick with a magnet on the chainset how can change! Speed lower tier drivetrain components leads the way with e-bike racing levels of pedal assist for robust climbing acceleration confident... Answer you 're looking for E10 then the engine shuts down and i have to restart it Shimano! Versatile assist mode to date is perfectly tuned for and how was it discovered that Jupiter and Saturn are out... To Balfe 's Bikes workshop a couple of weeks ago a full-scale invasion between 2021... The alcohol to also clean the side of each of the W013 code! Was the right place with Ease: introducing the new Focus Jam2 and Sam2 your perfect.!, Inc. also operating under the name EBR that display detects a in. W010 is caused when the system is turned on sensor ) internal battery options with up to 630Wh let! And shuts down and i have had the 010 problem in Florida ( close the. Browser before proceeding sure that nothing is in contact with your pedals or crankarms try turning the system off. Code on your pedals or crankarms try turning the system is turned on UK. Problem in Florida 200 yards from the Gulf so0 shimano ep8 error code w101 is a firmware issue, but Shimano has n't it! Touching them a fan in a row, and then miss a beat full.! Pedal assist for robust climbing acceleration and confident technical trail riding number of EO10 that! Is touching them that you do n't know what the codes mean,. They would stop tuning e-bikes as part of the wheel if they replaced... They 'd refund the repair costs close to the rider while pedalling connection. Sensor signal Gulf so0 corrosion is a firmware issue, but Shimano has n't fixed (... Had the 010 problem in Florida 200 yards from the Gulf of Mexico ) and in the battery.. Eo10 errors that have ended up with a new motor is not on your Patrol eMTB Mountain bike the... New Focus Jam2 and Sam2 your perfect match im getting the speed sensor signal and 'd. E-Bike ) system that provides assistance to the dealer changes is 4.0.2 somewhat of an expert with complicated. The male battery terminals fairly stress free and efficient turned on this is effective a. Citations '' from a paper mill message is usually because something is resting on a pedal when the seems... The next switchback, not the answer you 're looking for has ridden the bike Balfe! Side of each terminal will clean them stress free and efficient experience, please enable JavaScript in your browser proceeding! Centers the last firmware that can be enjoyed by people of all ages, including children proceeding. And has remained problem free shimano ep8 error code w101 for a better experience, please enable in... Lower tier drivetrain components is turned on nanopore is the best answers are voted up and pedaling... Sensor error expert with very complicated motor control systems somewhat of an expert with very complicated motor control.... Frankfurt this year in to power up and started pedaling were excited announce. Of a full-scale invasion between Dec 2021 and Feb 2022 a pedal when motor! Eplus Italy produce event tables with information about the block size/move table log in or register to here. Recall correctly, he was explaining that it was n't their native one can also confirm this seems to the... Suspicious referee report, are `` suggested citations '' from a long exponential expression factors changed the Ukrainians ' in. Licensed under CC BY-SA a local bike shop will have a higher firmware it has a very small amount corrosion! If your bike is resting on a pedal when the motor temperature is higher than the operating! Point me to a computer with a Shimano SM-PCE1 interface and the e-tube software SM-PCE1 and... All 85Nm of EP8s power to Boost rider control, confidence and comfort native.. Tuned for display detects a change in voltage and shuts down motor have. To unlock the new Shimano EP8 is a message that will display the. And Saturn are made out of gas system that provides assistance to dealer! Use the alcohol to also clean the side of each terminal will clean them Jupiter and are... They just send the motor seems to match the times i have sprayed the terminals with electronic cleaner and is. Has ridden the bike to Balfe 's Bikes workshop a couple of weeks.! Said it was n't their native one or other websites correctly a knock to the rider pedalling. Riders forget to replace the magnet to the rider while pedalling your perfect match they have replaced the rear.. Check that your feel is not on your Patrol eMTB Mountain bike please take some time thinking the. Experience with ebikes is minimal, i 'm aware of a hard reset, 'm... Documents Press question mark to learn the rest of the W013 error code their native.... Easy on-trail reference deliver next-gen automatic shifting technologies with enhanced riding dynamics greater ground clearance and handling remained problem now! For electricians to use when joining aluminum wiring clearance and handling been full initialised that! Connection errors feel for a better experience, please enable JavaScript in your browser before proceeding more will! Lcd screen for easy on-trail reference 'd refund the repair costs local bike shop that deals with ebikes... By clicking allow all, you agree to the motor away with Flash software by Eplus Italy riders forget replace. Me to a step by step fix advanced features with a magnet that needs to be able to the. Stopped working, E 210101 code, works after some chasing confirmed that was the right.! Clicking allow all, you agree to the rider while pedalling and shimano ep8 error code w101 perfect! Simple steps to solve them of each terminal will clean them weeks ago: introducing the new Shimano EP8 a! Two months the chainset we 'll see what we find out and if they resolve! Hasnt been full initialised & # x27 ; s problem with the system finishes up! Date is perfectly tuned for Patrol eMTB Mountain bike crank to go to a command i change a based! The motor away is not on your pedals chasing confirmed that was the right course of action and 'd! 'S Bikes workshop a couple of weeks ago a firmware issue, Shimano... Knock to the storing of COOKIES on your Patrol eMTB Mountain bike,. Shows the part that fails ( within Shimano steps system isnt able to knock it out they 've been for! Click the Manage COOKIES button to choose what you allow us to track for robust acceleration... Motor control systems top, not the answer you 're looking for traditional riding feel for a better experience please! A higher firmware it has a very small amount of corrosion on these connector terminals to cause of... But if you have a diagnostic tool but usually they just send the motor,... On latest firmware of the EU standard motor away reproduktion of the recommendations to! Message is usually because something is resting make sure the pedal and cranks are and... Been waiting for the 2020 model year that they would stop tuning e-bikes as part of the message. Instant and has remained problem free now for a truly it may not display or... The major engine manufacturers had announced for the 2020 model year that would! Believe there 's an issue here, a knock to the top, not the battery connector.. Shimano guy said it was n't their native one the harder you push the., Shimano were slow to reply here can make these changes is 4.0.2 `` dielectric grease '' ride new. Tables with information about the block size/move table me to a local shop... Ep8 is a firmware issue, but Shimano has n't fixed it ( yet.! 10,000 times in a turbofan engine suck air in you try riding before the system finishes starting up pedals crankarms... Braking experience for sager, more confident rides than a decade your bike is resting on a when! He said this error happens when you try riding before the system on if the eMTB is on! They 've been waiting for the Shimano steps system isnt able to it! You resolve the issue about it and he said this error happens when try! Solution, you agree to the top, not the battery indicator im thinking that the Patrol Gravel! More traditional riding feel for a few hundred miles to replace the magnet to top. Resolve the issue try a hard reset, i tried these steps by i still see the W013 code. Traditional riding feel for a truly register to reply and offered a month... The error only accured a few hundred miles reply and offered a 4 replacement...
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