I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. Any destination. Schade! If possible bring your own snacks or buy a sandwich or salad. Delta's "Delta One" business class product has plenty of devoted fans and the airline uses wide-body 767s exclusively on its JFK-LAX services. Stop expecting more, you'll always be disappointed. parties. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Will miss the @united #globalfirstlounge at #ord. it is a nice domestic meal. The one thing is I wish thr blanket was longer. Tough to go wrong there. How the hell are Polaris seats no longer cutting edge? Get a new life. Registration: N78004 The title has "business class" in it because if I were to write "United 787-9 First Class," someone would have told me there's no first class on United 787s. Wow. But dont rub it in people face lately. Also, how are you not glad you just got Polaris seats on this flight, if it weren't for the PW4000 groundings this flight would have been on an HD-777 with 2-4-2 seating, this is a bonus upgrade you got. Sounds like I didn't miss much. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. Not surprised Matthew had 2 meals! While I flew American Airlines 777-200 business class from Dallas to Maui, I ended up flying United Airlines 787-9 business class from Maui to Chicago, thanks to a last minute change. A very touching movie. Wait. The flight attendant had enough nerve to tell me (when the meal went back uneaten) that he has flown business class on lots of airlines and United has some of the best food. I am a frequent traveler and have traveled domestic and international prior to pandemic. You'll find products like face cream, hand cream, lip balm and a facial cleaning cloth in in-flight amenity kits. Sit back and relax with Uniteds inflight entertainment system, offering a broad selection of movies, TV shows and music by means of a crisp, 16-inch HD touchscreen monitor. And no, I did not ask permission! Sorry but I can't be sympathetic. The veggies were soggy and tasteless, and the chicken was chewy as could be. NYC to LAX; JFK to LAX; EWR to LAX; About The Author. Lots of available award seats to Oceania for 35,000 United Airlines miles. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? See all airline(s) with scheduled flights and weekly timetables up to 9 months ahead. The pillow was nice, while the blanket was rather scratchy and warm, and not nearly as good as the Casper bedding that American offered on the outbound. And it shows. But, Ben u should be lucky they let you fly on them. He was very apologetic and asked me to review the food on the United app, which I did. Theres not really much to dislike about the Polaris business class seats on the 777-200. What other airline boards non-uber-VIP-tier elites (Concierge Key, HON Circle, etc.) Thanlks for the review. Getting that birds eye view of Manhattans iconic skyline stretching through the horizon was the perfect way to end the flight. Most of United's 777-200ER aircraft have been retrofitted with the new Polaris seats. Dont get the priority boarding concept. Come to find out, getting to the Honolulu Airport at 5 AM is a lot easier than it sounds. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). Disappointing to hear this about United Polaris, On one hand, i was happy to read an airline review yet, on the other hand this United flight seems dreadfull; worlds away from a Cathay or Qatari flight; at least you had a change of scenary in Maui: stay healthy. This is the return of premium route catering, and its worse than ever. All I care about boarding is if I'm inside when the plane door closes . That flight from Europe is a bit*h eh. Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? Uniteds inflight entertainment is quite good, and there was a big selection of movies and TV shows. Coming back we flew a 757 with the newish recliner seats. Add in some excellent Polaris lounges, comfortable Saks Fifth Avenue bedding, bespoke amenities and improved dining and United Polaris has certainly established itself as a business class product to seek out. I wont talk too much about the seats since Ive reviewed them in great detail in the past, but in general the seats are staggered, with some being closer to the aisles, and some being closer to the windows. I hope to be flying ps in May but we shall see with these sked chgs. Ive had extremely friendly crews upfront , albeit on narrow body and regional jets all trying to provide a true F experience with serving seats 2 at a time. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. United P.S. In addition to a large pillow, passengers get a choice between a quilted duvet and a lighter throw blanket. This is very helpful! Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. It never ceases to amaze me quite how awful the US legacy carriers are! Very unacceptable if not illegal? The purser on my last flight showed me her Link that explained that as of May 1 all packaged bread is in ovenable packaging and is to be served warm. All United widebody aircraft have lie-flat seats in business class. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. 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Theres a second USB port next to a small recess beneath the video screen, providing an additional spot to charge your smartphone or tablet while they sit snugly out of your way. So massive discount. Like, really bad. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. Same thing goes for an arrival at Newark - the Air Train plus a NJ Transit train from Newark Liberty Airport station to Penn Station will take less time at rush hour, and cost far, far less. If you're planning a round trip, booking return flights with Scandinavian Airlines is usually the most cost-effective option. In general, Ive always been a pretty big fan of the Polaris life-flat business class seat. Ur blog lost all but ur making money so kiddos. Thank you for letting me rant. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. Yes, United's service is bad and the inflight meal is disgusting -- no argument there, but you don't have to make up things just to make United look worse than it actually is. As part of the "departure-to-landing experience for intercontinental travelers," this United Polaris product includes a new business class seat on most aircraft, improved in-flight bedding, pajamas on ultra-long flights, premium in-flight dining and a new network of premium lounges. Id like to bebut Im not traveling. Now it may be a very terrible tasting version of it, but aside from the veggies I do not find it that visually appalling. CDG, That flight from Europe is a bit*h eh. This was a great flight: a decent lunch, good movie, and extended nap. Easy booking process! Its foolish to think youll get international business class treatment on a transcon flight in the US. What are the best seats in United business class? Find business class flights to Newark Liberty Airport on Alaska Airlines and more. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. I looked around the cabin and noticed something: I was one of the only people eating. United business class service coffee & cookies. The number of PlusPoints required for an upgrade depends on which cabin you originally booked. The headphones were the standard Polaris ones, which are fine for a flight like this, but nothing exciting for a long haul flight. I was expecting the experience to be roughly comparable (American vs. United is like Chili's vs . United has several Polaris configurations, but the internationally configured 777-200 aircraft all have 50 business class seats in a 1-2-1 configuration across 15 rows in two cabins, where each seat has direct aisle access. That means you can cancel your United Polaris ticket and get a travel voucher for future travel on United. Yeah, its a little hard, but its not all that bad. Im grateful I was able to swap flights at the last minute to be able to fly home in a flat bed, given that the upgrade on my rebooked American flight wouldnt have cleared. Here are some pictures out my window during the flight: Matthew is an avid traveler who calls Los Angeles home. The lady next to me did bring some food along and ate it. On some United aircraft, you might still have to climb over a neighbor to get to the aisleeven when flying in business class. The meal. It was an amazing trip as always on American and even though you could see how they've made cutbacks (like no meal in coach on these flights) AA sure treated us in business class well. So massive discount. @Emily - Driving to Maui isnt a winning proposition. Now on United all there is now are very non interactive FA's and horrible food. The last (and only) time I've flown this seat was aboard a 777-300ER from SFO to EWR. Thanks for the review and oh boye! In between, the usual packaged junk and tiny sandwiches were available in the kitchen. Earlier this week I flew Polaris on a 787-10 from Europe to IAD. Scott Kirby wants United to be worlds greatest airline. Keep in mind that you'll still see United sell "first class" on domestic flights. United business class limited Saks Fifth Avenue bedding. EWR -TIV 8/2. UA has the Guam market to its self and charges accordingly. So, we went with the quiche with sausages instead. The chicken dish out of HNL to GUM was unbelievably bad. Clearly a lot of abuse. Hailing an Uber took all of 3 minutes, and the drive out to the airport took another 15. I usually fly on AA so I was excited to try a different product. Go back too humility. Yikes that food looks abysmal. Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. That means some seats are awfully close to the aisle while others are tucked away close to the window. You can find United Polaris lounges in the following airports: United Polaris business and domestic first class, Star Alliance and Premier elites, certain credit cardholders, and travelers who purchase Premier Access can use United's Premier Access check-in line. The United Club is United's standard airport lounge network with over 50 locations spread across 33 domestic and international airports. 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There were no other services like you see on KLM or AF (my usual choice for this route). I'd jump for cabbage and a chocolate covered macadamia nut. During the pandemic, meal service on flights between Newark and Los Angeles/San Francisco is condensed to a single tray service, including: I ordered the Thai chicken, which was a very tasty dish with a delicious coconut ginger sauce and a nice spice. Congrats. Premium Service. The Polaris Lounge was to open in the coming days, but I couldn't have entered anyway as it's reserved for international . I realize things have been different during COVID but have read that June 15 is the big day for Meal Service to Improve. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site is for entertainment purposes only. Otherwise the same experience. Worse food ever. I'm sorry if it sounds like I'm a spoiled Business Class guy only complaining about the small stuff. Thats a nonstarter. Wed. 1 stop . Just note that you'll need to fly at least four flights on United to get that status. Antarctic cruise prob (60) u write it all off. I was happy with TATL Polaris food in Jan 2020, but what theyre serving now yeah thats economy food. I guess I just lucked out. The EWR-LAX route started with 1 daily flights in July 2020 ,and in September 2020, it was already at 3 daily flights, and in October 2020, the service would go up to 5 daily flights. It's fascinating to me to read different perspectives. 16 business class, 16 premium economy) Created by potrace 1.15, written by Peter . I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). My meal looked about the same as yours except I had a beef dish. I heard it was chicken and rice so perhaps the same as your meal. United business class inflight entertainment. 25h 50m. However, it should be noted that at the time of this writing, not all 777-200s feature this latest Polaris configuration. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. That chicken looks worse than discounted frozen dinners. The United Polaris over haul was ok out the gate but went downhill from there. For catering I did the tenderloin and it wasn't overcooked nor dry. United should be ashamed. They can't be bothered to run the galley how they have been trained. I watched Richard Jewell, the 2019 Clint Eastwood film on the man who was accused of taking part in the Olympic Park bombing in Atlanta in 1996. On my phone it looked like you were served a hospital bland meal of poached chicken. Offer a snack box for the second service! Service was okay, it was a redeye so not expecting much interaction. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. Mon. You should've gotten the pasta dish with cheese. Learn how your comment data is processed. third No excuse. Our new, extra-spacious United Business seat was designed for comfort and convenience, whether you want to relax or work during your flight. How can you cancel or reschedule your United business flight? Once you're in, head down via the stairs or the elevator and youll find a variety of zones tailored to relaxing and socialising, plus a number of small alcoves more suited to work. Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. United business class includes Premier Access (including priority check-in, security and boarding), generally two free checked bags, access to United's premium Polaris lounge, premium in-flight dining, a Sunday Riley-branded amenity kit, a lie-flat business class seat with access to the aisle and Saks Fifth Avenue bedding. Service was okay. The only Yikes, that food looks disgusting! Therefore I always like to board last. Finally! 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Come on, it's CLE-ORD. For Economy class, . Sometimes it's good and other's it pretty bad, the pasta being too hard to cut with a fork. Just note that this is limited to Polaris business class tickets; domestic first class tickets don't include lounge access. But there's virtually no privacyespecially if you're stuck in the middle seats. The selection was more limited than on the 787-10 but recently updated to a new and more responsive interface. LA and sunset looks amazing. ( do you realize most world make less than what u spent on trip ). Needed to say I love Ben, and OMAAT, and this airline-loving community Ben has birthed. Though I get when booking day of that wont be an option. Hi again. Something went wrong while submitting the form. But dear @flysas , next time if I a, Ready for #PIA from #MAN to #JFK -- we will be rac, Another room with a beautiful view #hyattregenc, Enjoying #shanghai with @onemileatatime from the i, From my front gate to my boarding gate in 15 minut, @malaysiaairlines #747 out of retirement and in se, View from my 61st floor room at the beautiful bran. I appreciated that there were individual air nozzles, since airplane cabins can otherwise feel pretty warm, especially when wearing a mask. United's customer service is non-existent, flight attendants are poorly trained and rude and their catering is horrid. Spotted four #polarbear outside of #longyearbyen -, One of the best crews I have ever had the pleasure, Next stop ARN! The main dish was simply disgusting, theres no other way to put it. Denver nonstop to Chicago for $338 roundtrip in Polaris, San Francisco to Santorini for $2,515 roundtrip, New York Kennedy (JFK) to Los Angeles (LAX), New York Kennedy (JFK) to San Francisco (SFO), Denver (DEN) to Newark (EWR) and Los Angeles (LAX), Denver (DEN) to Houston (IAH) and Chicago (ORD)and reverse, Newark (EWR) to Las Vegas (LAS), Orlando (MCO), and Chicago (ORD)and reverse, Washington Dulles (IAD) to Houston (IAH), Los Angeles (LAX), Orlando (MCO), Chicago (ORD), and San Francisco (SFO)and reverse, Houston (IAH) to Los Angeles (LAX), Orlando (MCO), Chicago (ORD), San Francisco (SFO), and San Juan (SJU)and reverse, Los Angeles (LAX) to Las Vegas (LAS)and reverse, Chicago (ORD) to Los Angeles (LAX) and San Francisco (SFO)and reverse, San Francisco (SFO) to Denver (DEN) and Los Angeles (LAX), San Francisco (SFO) to Las Vegas (LAS)and reverse, Denver (DEN) to Honolulu (HNL), Kona (KOA), and Maui (OGG)and reverse, Washington Dulles (IAD) to Honolulu (HNL)and reverse, Houston (IAH) to Honolulu (HNL)and reverse, Los Angeles (LAX) to Honolulu (HNL)and reverse, Chicago (ORD) to Honolulu (HNL), Kona (KOA), Maui (OGG)and reverse, San Francisco (SFO) to Honolulu (HNL), Kona (KOA), (OGG)and reverse, Washington Dulles (IAD)opened October 2021. Business class includes 16 seats; four rows in a 2-2 configuration. Many airlines board their high value customers before others in business class. Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. I was second in the Group 2 line. I agree. However, the price depends on many factors and isn't published. All flight schedules from Newark Liberty International, United States to Los Angeles International, . That might get someone's attention. Given how empty Y has been on my international flights and the lack of service in J, I'm really questioning the wisdom of booking business class. Sure, there are elites but not that many. Fly round-trip from White Plains from $137, from Washington, D.C. from $197, from New York from $198, from Boston from $198, from Seattle from $217. Who are the competitors? While I dont think 6 hours is THAT long to go without eating, I do think its rotten of UA to not provide meals. In order to fit as many seats as possible, United staggers the seats side-to-side from row-to-row. Just for fun I also snapped a picture of the American 777-200 that I was initially going to fly to Dallas. Obviously travel now is restricted but I have been to Hawaii once and that was enough for me. To my surprise, American won by a long shot while United Polaris seats are solid, the food, service, and bedding, all lagged significantly. United partners with Sunday Riley to provide skincare products for everything from in-flight amenity kits to soaps and lotions in lavatories and lounges. As I mentioned above, one flight attendant was incredibly personable and so apologetic even though she has no control over the catering or ability for passengers to order special meals. When passengers with elite status are offered priority boarding, what would you expect when you are not one? Drag-me-off-the-plane United, Sky-Peso Delta, Discount Doug's AA, No Power or Peanut Southwest there's no incentive for any of these guys to go above and beyond. As a point of comparison, my American Airlines crew on the outbound was informal and friendly. FYI. Login now. I was thinking to myself throughout your whole presentation that this very blog entry itself would make a better advertisement for United than a million dollar ad agency could produce. People that live on long-haul flights understandably should be concerned. So, we shall see. Made a flight review vlog about by recent onboard experience with United. But Ben making money. Its not that much better though. If you'd rather maximize the sleep on your flight, you can eat in the Polaris Lounge or request an Express Dining mealwhere all courses are served together. In theory I get it if youre at cruise and going to sleep, but why do crews do this during other phases of flight? You have successfully joined our subscriber list. On a vast majority of United's international fleet, you'll get to enjoy the new United Polaris seats which guarantee aisle access for every seat. What was the experience like on this 7hr21min, 4,000+ mile flight? One passenger across the aisle seemed a bit perturbed, but gentle words from the flight attendants instantly calmed him down. Makes u more money. United Polaris passengers get Saks Fifth Avenue bedding. The meal. Didn't come around with water or snacks for the rest of the 4 hours. UA has the Guam market to its self and charges accordingly. UA's Polaris catering is simply terrible.
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