Thanks for having me. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. 1. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Doordash values are on this page but organized poorly - https://careers.doordash.com. And I believe at the time we said, would they pay $6 for it? I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Wait 45 mins for Mexican or get pizza? I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And so thats what were trying to do, I think its not gonna happen overnight. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Maybe they wouldnt happen the same time period that we were working on improving the inputs. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. It tends to be what customers remember, theres a lot of steps. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Click here. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. With that, will now turn to student Q&A, I believe that Jenna is up first. For DoorDash, going public is a necessity.. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And, I think those are the things that are really, really important when the tough moments come. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. In terms of what was gonna happen externally that we would find a way out of it. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. The . What could go wrong? And in fact, the company almost ran out of money by the end of 2017. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Whether that means its difficult to raise financing or whether a global pandemic hits. Tony Xu: I dont know if its taught anymore. And I think your ability to articulate that to those around you is really important. Jenna: And what other industries or verticals? But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? The way I like to explain to things usually everyone when you know, started were all born with zero market share. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. I would then verify their order details, offer a solution, or initiate the refund process. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. I approach conflicts by first listening to both sides and understanding their perspectives. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. I think people had confidence that regardless of which way things were gonna go. I would also plan the delivery route in advance to avoid any delays. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Theres a lot of work thats left to go. 911 dispatchers are the first responder to the emergency. If so, youll want to prepare to answer some common interview questions. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Because its hard to get better at all of those things at once. +1, got my DoorDash technical interview today as well. We consider research to be the backbone of what we do at DD. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Joy Huang: Thats really valuable advice. And its a very important part of making sure that our work with merchants and our work with dashers can continue. I think that was important. Find Your Dream Job: Interview Techniques and Resume Writing 45% of respondents listed an on-the-spot job offer in their top three . During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. Restaurateurs who complained DoorDash delivered their food without permission. Critical Thinking for Better Judgment and Decision-Making . And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. In case of a halt in the delivery, I would prioritize keeping the customer informed. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. It was mostly not pretty, and it was laced with magical thinking. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. We have two products that will continue to grow both in terms of directions and magnitude. 12495. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. On this, Mr. Xu pointed to DoorDashs past. Make room at the table. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . And would they actually pay for it? So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. doordash critical thinking interview. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Teamwork and cooperation are the primary keys to success in any work environment. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . It took some time to figure out how do you actually improve these inputs? Mr. Xu said the challenges were par for the course. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. We review 5 of our favorite Doordash interview. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. In such a situation, I would first gather the required data to understand the root cause. And then the second thing is just that you learn by doing. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. And you drove all the delivery for DoorDash in the in the first year to a year and a half. This is called DoorDash Drive. It was how we responded during a difficult time for everyone. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Thats most of the time what is actually happening. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. For now, DoorDash is focused on making the food part work. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. justafluke__ 2 mo. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. After that, Im done with all of that, he said. Tony Xu: Yeah, and it goes both ways, right? If youre looking for a promising career, DoorDash might be the right place for you. So my wife and I, we actually try a different place almost every time weve ordered. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. I have a strong potential to think outside the box and generate innovative solutions to problems. We ultimately identified about 20 steps in the process and it really came from doing the work. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Its always been about how do we grow and empower local economies? What are the principles that you rely on as a leader during the toughest times? I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Product managers can expect to work . Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Interview questions and answers were updated by William Swansen on September 28th, 2021 When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. But thats one half of the goal. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. And the way we do that is really with two types of products. 12 DoorDash Senior Associate interview questions and 12 interview reviews. 10 frequent non-technical questions at DoorDash: Tell me about yourself So I think its really important to be intellectually honest. Stanford GSBs View From The Top is the Deans premier speaker series. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. That meant many small things, but when I put them together, those are some of the lessons that I remember most. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. One of the things that we found effective is really writing things down. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. 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