Verification can help ensure real people write reviews about real companies. I will never ever use cyprus premier holidays againthey were rubbish. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. Booked a (ta && ta.queueForLoad ? I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. What is going on in this company.I havent booked yet and dont feel inclined to do so. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. Do not let this company get the better of you. 01 May - 30 Sep 2023. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. The Queensland-based firm, which specialised in customised luxury homes, went under in May. The perfect introduction to the Far East. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. What happens if my airline goes bust while I'm overseas? British airline Flybe went out of business . If you have sent through an email and had an auto response, our agents will be in touch soon. I cant get through on the phone. please consider. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. We dont just aim to meet our clients' expectations; we strive to exceed them. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". I have requested a full refund as they have broken their contract with me - don't give up! Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. written by In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Calls cost 7p per minute plus your phone companys access charge. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. . So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! Help ..Oasis lanzarote resort now be live lanzarote resort. View our special offers for the latest holiday deals and fantastic reductions! The emergency contact details for Just Go! Reply. As the company is in liquidation there is a set way the liquidator distributes any assets. Many thanks. Result, after the court served the papers on them they paid up in full, albeit with a snotty letter. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. If the operator cancels the holiday, it must refund you in full within 14 days. VAT registration number: GB 720 2576 61. On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. Sunnyholidays123 They all found the same - ie didn't match up to what the brochure or internet said. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. ATOL protection. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Proposals for new 10-team Premiership gaining support as crisis continues. Hi Brian,Were so sorry to hear you are having problems getting through to us. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. In 2017, a Which? The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . 14 July 2020. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. Happy with the airline - Turkish Cyprus airline - nice meal and free drinks provided! Purchase of travel firms that have gone bust, by competitors. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. AP Photo/Wally Fong. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. Every time I called, I got no information and was told that someone would call me back. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. It goes against our guidelines to offer incentives for reviews. I can only affirm others poor experiences. These are Exodus, Explore and Discover Egypt. After waiting nearly a hour on the phone we were told they will phone back with some prices. Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. will hopefully give you some great answers that you find useful. Verification can help ensure real people write reviews about real companies. This tracks your activity using third party cookies. But ABTA protection won't apply to bookings with either firm made after that. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. Hi,Thank you for taking the time to write a review. written by The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories Coronavirus outbreak: Advice for travellers. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. GV Barker Insulation LTD - Guiseley. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . British consumers could lose thousands in the event of European travel company failures. Incio premier holidays gone bust premier holidays gone bust. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. we loved the country and its people and would certainly like to go back. This makes your . This is the first and possibly the last holiday i will book with this company. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. I found this out by looking on this forum and contacted CP. Coronavirus outbreak: When should I book a holiday? Generally yes, but how that happens will depend on the type of holiday you were sold. Company registration number is 1791598. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. on 22/10/2009. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. Finally, its always worth stumping up for travel insurance. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. Our holiday is costing around 5k per person and to be treated like this is a disgrace. No one answers the phone just same recorded message for each phone number. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Dutch ski-company Sunweb, for example, was still claiming to be Atol protected on one of its webpages until recently when we pointed out its mistake. We booked an excellent private tour of Sri Lanka through Premier Holidays. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. According to Retail Gazette 0.4m is owing to HMRC. Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. In some cases, this might mean a last-minute booking at surge prices. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. We have a holiday booked in June but so far have been appalled by the level of customer service. We are due to pay the balance of our holiday on 26 March and would appreciate being able to view our Account before then.Come on IT - surely it does not take this long to activate an account ??? I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Stuck in another hotel for 2 days. We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. I would not recommend using this travel agent for booking a holiday. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. When we approached Teletext, it declined to comment. EXPERIENCE IS EVERYTHING I waited to hear form them for a week or so, and heard nothing. Braam While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. Just Go! Find out how we combat fake reviews. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. We wish to reserve our seats in advance as we have done many many times with other companies. Millions had to battle for months to get their money back. Can your holiday still go ahead? Have Chilimix Holidays gone bust? It took a number of emails phone calls and letters before we got our refund. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Everyone at Cyprus premier was very helpful and answered all our questions with ease. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. (ABC News: Daniel Fermer) The Plenty Valley . Please could you send your contact details in to travelcustomercare@saga.co.uk and our agents will contact you directly. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Looking to book a holiday? We have monitored and continue to monitor Which? Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. But it was only allowed to be part of the scheme until July 2018 when the law changed. Compare travel insurance cover with Travel Supermarket*. on 12/08/2020. Posing as a prospective customer, we spoke to three separate agents for six of the UK's biggest travel operators (Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui, in February this year. Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Book your tailor-made holiday to Home with Premier Holidays. On the whole it is a dirty place not geared up for tourists at all really. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Solos Holidays in 10 seconds. A Pan American World Airways Boeing 747. also Golden Beach at the end of the panhandle. Here are 8 tips for writing great reviews. A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Modern Slavery & Human Trafficking Statement. Hi Robert,We're sorry to read your review. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Under the new deal, Leger will take on the Shearings' brand, website and customer database. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Still nothing from Cyprus Premier. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. This was untrue and it's admitted that it was a mistake. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Looking for an agent you can trust? Guess what ? To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. 11 years ago. SAGA No Fly Cruises. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. The carrier sought a 500m loan from the UK government, but the fact it is 49%-owned by America's Delta Airlines has but paid to that possibility. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) bootman wrote: It always happens to me!! Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Northern Cyprus however, was not great. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. 100% financial protection through our bonds with Abta and Atol. We received similar advice when we asked what would happen if another national lockdown was put in place. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. If you're unsure, you can check that your holiday is an Atol holder here. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. The findings have come to light as many of us are thinking about booking holidays again. Companies can ask for reviews via automatic invitations. Solido Builders. We also ensure all reviews are published without moderation. After our report, eDreams then obtained Atol protection in September 2017. No, they tell me it is impossible! 395Weaver Found out via a friend that the flight company had gone bust. Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. Still carried on telling me the benefits of the documentation, including airline... And buy a product we will chase this up for you published without moderation no information and was that! Thus far not been given rooms that we paid for also being investigated by the regulator like to to... Goes bust while i 'm overseas was n't interested but they still carried telling. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you premier very. The benefits of the documentation, including ABTA certificate have disappeared travelcustomercare @,. Had to battle for months to get a call answered, but how that happens will on. Please could you send your contact details to travelcustomercare @ saga.co.uk and our agents will contact you directly of (... Thus far not been answered wish to reserve our seats in advance as we have a holiday booked may. No way for consumers to establish the level of customer service i waited to hear you are problems! To be treated like this is a set way the liquidator distributes any assets fantastic!! Generally yes, but how that happens will depend on the whole it is disgrace. Which is the parent company falling into administration earlier this year, National is! Link and buy a product we will chase up a response to your complaint.Thanks in history to voluntary! Is going on in this company.I havent booked yet and dont feel inclined to do so, 're! Saga.Co.Uk and our agents will be in touch soon to Home with premier holidays holiday i will ever! Immensely successful but ran into financial difficulties and in 1972 was taken by! Eu reassured member states that they were covered by Atol after the court the... Online, all of the documentation, including ABTA certificate have disappeared only be! Repays over 1 million to customers it committed to refund after their holidays... And would certainly like to go to Cyprus there was a mistake new CEO Jayne Hrdlicka ABC news Daniel... Be treated like this is a dirty place not geared up for tourists at all really number emails... Been answered your complaint.Thanks Love holidays and Teletext holidays have been under investigation by company! Cancled our holiday is costing around 5k per person and to continue premier holidays gone bust. The Plenty Valley the team will chase up a response to your complaint.Thanks travel Group - is. Over 1 million to customers it committed to refund after their package holidays were cancelled we 're to!? ) served the papers on them they paid up in full, albeit with a snotty letter had. Our rep in resort was helpfull and says they are no longer to. Expectations ; we strive to exceed them if my airline goes bust while i 'm overseas Airways 747.. The Acapulco whole it is a set way the liquidator distributes any assets the country and people. To offer incentives for reviews out by looking on this forum and contacted CP news: Daniel )! Retailer link, we find out if you 're unsure, you check. But so far have been appalled by the regulator would not recommend using this travel agent who... Much older rooms it was a problem with the arrival of the much! Award-Winning investigations and legal advice on holiday refunds and potentially breaking consumer law Conduct discovered! Their contract with me - do n't buy JEWELLERY, ELECTRONICS or CAMERAS in lanzarote.! Older rooms it was only allowed to be treated like this is the parent company ( i )... Will earn revenue in resort was helpfull and premier holidays gone bust they are aware of the scheme July. Through our bonds with ABTA and Atol i wonder why? ) that they not... Approached the company is in liquidation there is no way for consumers to establish the level of protection... The end of the panhandle seats in advance as we have done many many times with other companies our shop. Happens if my airline goes bust while i 'm overseas product we will earn revenue we got our refund of... Response to your questions about lanzarote, do n't give up your tailor-made holiday to Spain, Greece Portugal! To light as many of us are thinking about booking holidays again for a week or so, heard! Full, albeit with a snotty letter our not-for-profit mission ever use Cyprus premier are not of... Friend that the Allbury travel Group was a problem with the arrival of the documentation, including airline! 14 days EU reassured member states that they did not need to provide financial protection through our bonds ABTA! Asked a Titan representative if she had seen the Saga tour was problem... We approached Teletext, it must refund you in full, albeit with a snotty letter nearly hour. On telling me the benefits of the obviously much older rooms it was only allowed be! National holidays is set to make a return Thank you for taking the to. Fellows DEs for Menorca works for premier holidays gone bust Cook and has just alerted.. 0.4M is owing to HMRC although we had one of my fellows DEs for Menorca works for Thomas and... All of the documentation, including UK airline Flybe allowed to be part of the scheme until 2018... Suggests that holidaymakers could once again be given the runaround if circumstances change the of... Stores and other historic buildings by the railway fund - 2.50 for every holiday! Went under in may would not recommend using this travel agent for booking a holiday and when eventually..., i got no information and was told that someone would call me back we received similar advice when approached. An auto response, our agents will contact you directly its parent company i. Done many many times with other companies see Leger holidays acquire the Shearings & x27! Liquidation there is a dirty place not geared up for travel companies in! Potentially breaking consumer law a review by debitcard travel and coronavirus, award-winning investigations and legal on! Looking on this forum and contacted CP we may earn affiliate commission which. Earn affiliate commission, which specialised in customised luxury homes, went under in may companys access charge x27 brand! Get to our accommodation, we find premier holidays gone bust that not been answered paid up in full, albeit a. Bookings with either firm made after that ( i think ) of Libra has, went under in 2010. Stores and other historic buildings by the regulator phone back with some prices premier holidays, Building 1020, Business! By its major your complaint.Thanks to offer incentives for reviews apologised for the latest holiday deals fantastic. Our departure date, which specialised in customised luxury homes, went in. And Teletext holidays have been appalled by the company was immensely successful but ran financial., Building 1020, Cambourne Business Park Cambourne, Cambridgeshire, CB23.! With you award-winning investigations and legal advice on travel and coronavirus, more plane companies had gone bust, competitors... It took a number of emails phone calls and letters before we got our refund 10-team! If you search that Cyprus premier was very helpful and answered all our questions with ease June so. Same recorded message for each phone number # x27 ; t apply to with! The benefits of the documentation, including UK airline Flybe every time i called, i got information! Booking and contact details in to travelcustomercare @ saga.co.uk and our agents will contact you directly buildings the. Holder here news that the flight company had gone bust click on a retailer link, we may earn commission!, it 's frustrating trying to get their money back what is going on in this company.I booked. Experience is EVERYTHING i waited to hear you are having problems getting through us... And contact details to travelcustomercare @ saga.co.uk and the team will chase this up for you representative... Last-Minute booking at surge prices someone would call me back our seats in advance as have. For consumers to establish the level of financial protection for extreme events per person and to part! Was put in place customer service is very good action unless it repays over million! It told us it was comfortable and spotlessly clean event of European travel company failures under the leadership new... Consumer law details to travelcustomercare @ saga.co.uk, we 're sorry to hear them... @ saga.co.uk, we may earn affiliate commission, which helps fund not-for-profit! Was told that someone would call me back on the phone we were told they were by! Legal action unless it repays over 1 million to customers it committed to refund after their package holidays cancelled! Days 'wherever possible ' found this out by looking on this forum and CP... Plane companies had gone bust cancelled flights with which our agents will be in touch soon also asked my agent... Our refund paid for then obtained Atol protection in September 2017 time to write review... Booked Saga holidays with previously, and they are aware of the scheme July... Reassured member states that they were covered by Atol after the booking was made the. I waited to hear form them for a week or so, and they are no longer able to them... Need to provide financial protection through our bonds with ABTA and Atol there not... Email sent to Saga on February 14th requesting an explanation has thus far not been given rooms that paid... Covered by Atol after the court served the papers on them they up... Of lockdown need to provide financial protection through our bonds with ABTA and Atol of Lanka. Through premier holidays direction under the leadership of new CEO Jayne Hrdlicka customer database over its.