Listed on 2022-10-24. Responsibilities for front office agent Maintains a high level of productivity and cost efficiency Always verifies guest names with PMS before issuing the key Looks out for any person behaving in a suspicious manner and inform Security accordingly Ensures personal hygiene at all times and constantly monitors personal cleanliness Company Description The St. James Hotel sits along the Mississippi River in beautiful downtown RedSee this and similar jobs on LinkedIn. Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. Hotel Reservation Agent Resume. Ascertains their purchasing needs. Assists in pre-registration and blocking of rooms for reservations. Front Desk Agent Job Description A front desk agent is a customer service team member working in a hotel, motel, or a similar establishment, and is responsible for the check-in and -out of guests. Job specializations: Hotel. With visitors and other hotel workers, you should maintain a cheerful and professional demeanour. A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. Job Description. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Greet guests coming in and thank them when leaving. Annual salaries for Hotel, Motel, and Resort Front Desk Agents in the top industries in which they worked: Traveler Accommodation $24,190. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Job Description Summary. Provide information, directions and other assistance as necessary about the . Company: Holiday Inn Express. It is important that he/she demonstrates true joy while providing guest service, hiding the internal chaos or a broken heart. File guest room keys and ensure the safe keeping of keys at the Front Desk. About Us. Shifts that we are particularly looking for are from 2-10pm. Adhere to all cashiering procedures: 60. Median Annual and Hourly Pay: $24,250 per year/$11.66 per hour. While there's no such thing as the "perfect" front desk agent (let's be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach and train them to be awesome at what they do. Effectively dealt with complaints by attempting to resolve them or forwarding them to the correct manager. Hotel clerk salaries can range between $7.25-$22.85 per hour, depending on location, hotel brand and the expected tasks of the hotel clerk. The hotel front desk agent should be able to greet the traveler full of energy and, if possible, do not reveal the storm inside him/her. The hotel receptionist job is often referred to as a front desk agent. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. They book reservations, check guests in and out of their rooms and accommodate any special needs or requests. Front Desk Agent. Their main goal is to ensure every guest experience meets high-quality standards. Empathetic and Caring. Knows all essential aspects of our business operations. Sonesta Hotels Charlotte, NC. The GSA serves as the point person with regard to the Front Desk . A hotel front desk agent is the first person you see when you enter a hotel, bed and breakfast, resort or motel. We offer a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to . A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests . Hotel Front Desk Agent Job Description Post Body We're searching for a well-dressed, courteous hotel front desk agent to greet visitors, manage online and telephone reservations, and verify payment methods during check-in. Other Amusement and Recreation Industries $25,330. Listening to music during breaks helped me cheer up and get back to the game. A Front Desk Agent, or Hotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Front desk agents should have experience in the industry. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Their main duties include distributing room keys, verifying customers' hotel registration information and calculating guests' room payments and other additional costs made during their stay. A front desk agent is responsible for checking hotel guests in and out of their rooms. With us, you'll find full benefits, 401k, room rate discounts, paid time off, incentive/bonus, and opportunities to grow for high performers. RV (Recreational Vehicle) Parks and Recreational Camps $23,410. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Job Description - Front Desk Agent The front desk agent is responsible to ensure they can receive guests. Checking guests in on arrival and out on departure. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Post this job for free Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. Choose the Best Format for Your Front Desk Resume Whether it's at a hotel reception or at the local car dealership, front desk clerks keep things organized so everything goes smoothly. Communicating between hotel staff and guests to ensure the hotel remains smoothly running. Process the checking in of guests and post fees or charges accordingly. Receptionists are typically in an office setting, answering phones and emails, scheduling employee meetings, and distributing employee mail. These employees must be knowledgeable of the area so as to answer geographical questions and offer advice on activities to do or places to eat in the area. Job in Chillicothe - Ross County - OH Ohio - USA , 45601. Job Description For Front Desk Agent - Full Time. General Purpose Front Desk /Guest Service Agent. You need to focus on the hotel layout to guide the guests. This includes checking in guests, handling requests for assistance, and assisting with any other front desk needs. Guest service is the most common skill found on a front desk agent resume. Other common job titles include guest relations associate or front office agent. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Company: Sonesta International Hotels. Job Description Hotel Front Desk Agent Job Overview A hotel front desk agent is usually the first person a guest interacts with at a hotel. They verify customer information, organize customers' rooms, and answer and assist with any questions or customer issues. As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. He verifies the method of payment and hands your key over to you. Assigning rooms to guests and informing them of any specials offered by the hotel. Listed on 2022-10-24. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. Posting charges to appropriate guest accounts. Front Desk Agent Job Responsibilities As a Front Desk Agent at our company, you will: Work closely with other teams to ensure guests' satisfaction. Job Description For Front Desk Agent. Job specializations: Hotel. receptionists act as office's eyes and ears. The Hotel Indigo is managed by Pyramid Hotel Group. It's the same here You need a great resume format to ensure it's structured and easy to understand. Hotel Front Desk Responsibilities: Checking guests in and out. Organizing transport services for guests at their request. He is the one who welcomes you and handles your booking. The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements. Assisting guests with disabilities. Anticipating and addressing guests' needs, and resolving their problems and complaints. Do a background check on the customer credit card. They welcome and interact with guests. You need to be able to work weekends, especially Sunday.<br><br>Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms . Job Description & How to Apply Below. A front desk agent is the first point of contact with hotel guests. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. If you are an experienced Front Desk Agent and ready to take up this opportunity, then apply right away. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Use a positive and clear speaking voice, listen to understand requests . Hospitality/Catering. Ascertains their lodging, purchasing needs. Posted 4:47:52 PM. Full-Time. Pyramid Hotel Group. The Front Desk Agent will: Greet customers immediately with a friendly and sincere welcome. Front Desk Agents typically work primarily in a hotel, resort or motel setting, checking guests in and out of rooms, assigning room keys, and ensuring an enjoyable stay. Responsibilities for hotel front desk agent Perform other tasks as assigned by the Front Office Manager Assist in general maintenance and inventory of Front Office Listen to guest inquiries and provide appropriate responses Promote team work and quality service through daily communications and coordination wit other departments Hotel Front Desk Agent Job Responsibilities Carrying out entire check-in and check-out duties Handling online and telephone reservations Updating clients about payment strategies as well as verifying credit card data Registering incoming clients and recording all the necessary information including contact delays and the duration of their stay. There are many things we can teach our teams, I narrowed it down to 10. HOTEL RECEPTIONIST . There are quite a few duties that a Hotel Front Desk Agent is required to perform. Must be 18 years + to work in this position; SUMMARY : The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts.. Posted: August 20, 2022. Job brief<br><br>We are looking for a Hotel Front Desk Agent to serve as our guests first point of ge all aspects of their accommodation. At the Doubletree by Hilton Orlando Downtown we consistently rise above the competition. Successful history as a front desk agent or related hospitality experience Must have a flexible work schedule Flexible schedule Task-driven individual Responsibilities: Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Hospitality/Catering. They should understand different tariffs. Description The Hotel Indigo in downtown Cleveland is looking for a Full Time Front Desk Agent to join our team! Full Time, Part Time position. Essential Duties And . Experience 2-5 Years Level Junior Education This description is a summary of primary responsibilities and qualifications. They use their skills and professional experience to anticipate guests' needs and provide them with a pleasant experience during their stay. Apply on company website . Receiving and managing reservations made online and telephonically. Here are the key facts about front desk agent resumes to help you get the job: The average front desk agent resume is 309 words long The average front desk agent resume is 0.7 pages long based on 450 words per page. They also have to store any luggage as needed by guests. We are looking for a diligent night auditor to join our hotel staff. A front desk agent is responsible for checking in and out of hotel guests. They must also be familiar with computers and how to program key cards for rooms. Headline : Reservation Agent is responsible for the day-to-day operations of the front desk. Front desk agents are the primary people to assist guests at hotels and motels. The job description is not intended to include all duties or qualifications that may be required now or in the future. thoroughness of the job descriptions or that they will be applicable to the positions at your hotel. Front Desk Agent. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. They can manage the cash balance after their shift. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. 59. The decision of whether to utilize this job description in whole or in part at your hotel is yours alone to make." 58. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any . Provide necessary information to the guests. Vancouver Front Desk Agent - Full Time First impressions are everything! Concierge, Hotel Front Desk, Server/Wait Staff, Guest Services. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Now, here's how to write a front desk resume: 1. We would like to meet you. Other duties may include processing forms of payment and . Verifying guests' payment methods during check-in. Front Desk Agent. The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Responsibilities Manage room reservations either on-call or assign rooms at the time of check-in. Job in Ivy - VA Virginia - USA , 22945. The primary focus of this role is to ensure that guests are provided a positive experience with a smile. Job Responsibilities The hotel front desk agents welcome, register, and assign rooms and issue Job Description. Front desk agents process guest payments They also give guests directions to their rooms, as well as give them recommendations on services and facilities. Function as a liaison between the front desk and the housekeeping department in coordinating rooms. A front desk agent is responsible for greeting guests, answering questions, and recommending activities and restaurants for guests. They need a proper reservation to facilitate guests. Accommodates special requests whenever possible. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. It appears on 26.8% of resumes. Orlando, FL. 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