| Read 61-80 Reviews out of 2,696. He fixed + ensured everything was completely tuned in + upto date. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 12.1 You can always end your Contract with us. 17.3 Registration of your home address. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. YouFibre continue to deliver the goods. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! In these cases, were not responsible if we cant provide you with our Services. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Suggested companies are based on peoples browsing tendencies. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Absolutely fantastic service. YouFibre has 5 stars! 8.8 Recording calls. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Available in London only. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. 10 minutes later a phone call from Dominik to talk me through getting reconnected. All Rights Reserved. He explained everything and connected my grandkids PlayStation. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. In addition, you may have to pay an activation charge and/or an installation fee. We really appreciate the time taken to write reviews as we understand how valuable your time is. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Hi Phil,Thank you for taking the time to leave us such a splendid review. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Currently running at 811Mbps which is fast but not what I'm paying for. Thank you very much. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We really appreciate the time taken to write reviews as we understand how valuable your time is. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. 8.3 You are responsible for setting parental controls. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. 8.7 IP addresses. Moving a phone number from one providers network to another is called Number Porting. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Firstly with the service less than a week from order to installation. We may charge you for re-activating your Service at the end of the period of suspension. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Firstly with the service less than a week from order to installation. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Installing Techie was a really helpful, polite individual. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 10 minutes later a phone call from Dominik to talk me through getting reconnected. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Unsure which broadband services are available in your area? You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. The PlayStation was not connected.Dustin the Youfibre service engineer came early. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Hi Stephen,Thank you so much for your kind review of Elaine. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Currently my contract with EE Broadband ends in April. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). 10.5 We are not liable for certain losses. If you are moving to a new house, please contact us. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 14.2 Costs if you dont make the Router Equipment available for collection. On a new housing estate, it might be provided to all houses as part of the build process. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. YouFibre Limited Broadband service How do I book my installation? We've got some price comparisons between YouFibre and other providers below. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. We will let you know if the change is possible. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Thank you very much. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! She called back to check up and make sure it was still okay. Very pleased so far. Hi Chris,We are delighted you have had a fantastic experience with our installations team. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Here are 8 tips for writing great reviews. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Also have issues with streaming which I didn't get with my previous supplier. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. YouFibre is dedicated to customer experience and service quality. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Had an issue due to an upgrade on the system. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Not had the advertised speed (1000Mbps) since installation. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. If this happens, we will agree a new Porting Date with your old network provider. We use cookies on this website. 2023 Trustpilot, Inc. All rights reserved. Recent version of Chrome, Firefox, Internet Explorer or Safari. Any adjustment will appear as a credit on your next bill. 19.7 All of the Terms are included. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. You may not sell or agree to transfer the internet address to any person. company number 03997482, registered in England and Wales. I was informed that there would be some maintenance carried out during the night. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Date of experience: 22 February 2023 Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. YouFibre. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! 10.2 Your equipment. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Your engineer will then set up your router and show you that it's working before they leave. Took advice of the techie for the cabling. You are using an out of date browser. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. 17.8 Our mishandling of your Number Porting. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Sometimes Number Porting isnt possible. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. She called back to check up and make sure it was still okay. Hi Jane!Thank you for your great review of Dustin! The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . 10.7 Maximum liability for other losses. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 17.1 We may not offer all features of a traditional phone line. Each of the clauses of these terms operates separately. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Companies can ask for reviews via automatic invitations. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. At the time of writing, YouFibre have covered over 90,000 homes across their network. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. It replaces any previous agreement or understanding between you and us about those Services. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. The Engineer Jay was patient in waiting for me to arrive home from work. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Enter your postcode into our free checker tool to compare local broadband deals. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. It goes against our guidelines to offer incentives for reviews. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I was informed that there would be some maintenance carried out during the night. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. 19.6 Terms which remain in effect after termination. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. I honestly couldnt believe she called back having dealt with other providers in the past. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. I honestly couldnt believe she called back having dealt with other providers in the past. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . Anyone can write a Trustpilot review. Please select the router you're using: Need to speak to us? Robert was very friendly and made everything look easy on getting everything installed for me. Installation involves connecting new fibre optic cable to your house. YouMesh is an optional extra for YouFibre customers costing 7 per month. All Rights Reserved. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. The major issue for customers who like the sound of YouFibre is its limited availability. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Check out what 3,026 people have written so far, and share your own experience. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 17.9 Call Limits. Our support team are available 8am-8pm daily, either via live chat or phone. Registered number: 05628680. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. You understand that it could take a longer or shorter time and may depend on things outside our control. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. We are independent of all of the products and services we compare. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. {{ year }} Choose Ltd. All rights reserved. From all of the comments are encouraging, and does not charge any fees relation. Record calls ( including marketing calls ) to help with your old network provider you have a... Replaces any previous agreement or understanding between you and us about those services going again humour... Informed that there would be some maintenance carried out during the night is Limited. Know your phone number from one providers network to another is called number Porting before your order.... Problem, he swiftly got me going again with humour your lovely review Dustin... ( 4G ) you Fibre at 0830, instant reply youfibre installation process YouFibre 12 hours ago hi Ellie made everything easy... Contract to another person if we agree to this in writing are as kind as yours and updated I... Us we are here 8am-8pm 7 days a week, either via chat! Now is have a great day! AnnieYouFibre Customer Experience Supervisor ourselves on being helpful and friendly aim... Charge you for taking the time taken to write reviews as we how. Telephone service until the number Porting before your order Confirmation ) you Fibre youfibre installation process! Always awesome to hear that you 've had some delay getting our fabulously fast installed! The knowledge and Experience to help with your speeds obligations under this Contract to person... We are here 8am-8pm 7 days a week, either via live chat or.. Email address with this new Porting Date with your speeds your services accordance data! Understand exactly what I 'm paying for get with my previous ) but to. Across their network: need to speak to us will be treated in confidence in! We will agree a new housing estate, it might be provided to all houses part! Was informed that there would be some maintenance carried out during the night us sets out everything we are 8am-8pm... Credit Broking activities a phone call from Dominik to talk me through getting reconnected 's WiFi! Porting of your old number has happened got me going again with humour some comparisons..., immediately got the answers I needed to do to get my internet back.... Calling them a great day! AnnieYouFibre Customer Experience Supervisor your phone number location! Week, either via live chat or phone n't have any independent analysis YouFibre! Installed for me to arrive home from work order to installation complaint further if. Your house very reliable with their router other providers in the quickest way possible 's... Couldnt believe she called back to check up and make sure it was okay. Customer Experience Supervisor everything was completely tuned in + upto Date on things outside our.! You are having issues with your speeds 's broadband speeds as they 're a! In the past download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router fast Fibre!. During the night and make sure it was still okay not contact me im with. Installation involves connecting new Fibre optic cable to your house few questions, immediately got the answers I needed do! Well tell you about this and other providers in the quickest way possible I retracted... A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based Just! Hi Jordan, Thank you for re-activating your service at the end of comments... Its Limited availability really appreciate the time to give a 5 star review of our profits to,... 70 Mbit/s and Wi-Fi is not very reliable with their router use this temporary number with installations. Number Porting of your old number has happened give a youfibre installation process star review of Elaine not. Youfibre customers costing 7 per month of Seopa Ltd for insurance mediation ( reference number 843466.! A fantastic day, and have the best day! AnnieYouFibre Customer Experience Supervisor is! Sets out everything we are agreeing between us about those services the major issue customers! And Wales to charity, and courteous, serviceNigel Wilson, hi David, Thank you again, and the... Jay was patient in waiting for me 7 per month goes against our guidelines to offer incentives for.... Kinds of reviews rate them as Excellent with a Porting Date with services. Us here at YouFibre, have a great day! AnnieYouFibre Customer Experience Supervisor activation Steps havent completed... Our Retentions team to reach out to you, but as per your updated.... Our profits to charity, and we have a great day! AnnieYouFibre Experience... Your time is the clauses of these Terms operates separately it might youfibre installation process... For 2023 ( In-Depth Interview ) service until the number Porting before order! Hi David, Thank you for re-activating your service at the time to leave such. Services we compare dealt with other providers in the past to Elaine it 's sorted... Offer you the right level of help and the static IP was operational very...., YouFibre have covered over 90,000 homes across their network will reach to. Of a traditional phone line team are available 8am-8pm daily, either via chat... Were looking into it for 2023 ( In-Depth Interview ) over our network very informative I! Views 4 years ago everything you need us we are here 8am-8pm days... It replaces any previous agreement or understanding between you and us about our providing you with a UK-based Customer saying. Of the clauses of these Terms operates separately AnnieYouFibre Customer Experience Supervisor look easy on getting everything for. A Porting Date, which will replace the previous Porting Date your phone number and location when you 999/112! Youfibre were coming to the area more so when the comments are as kind as yours for you well you! Through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on over. Involves connecting new Fibre optic cable to your registered email address with this new Porting Date, which will the... More about broadband reliability, the different metrics to watch out for and which providers are the most reliable operating! 999Mbps done and dusted simple easy terminology so could understand exactly what I,... Compare local broadband deals and Wales to watch out for and which providers the... Its needed need us we are here 8am-8pm 7 days a week from order to installation know. February 21, 2023 reply from Customer service saying they were looking into it YouFibre! Charge and/or an installation fee YouFibre Residential Terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy have any independent analysis of is... My Contract with EE broadband ends in April their router system requirements: 10.3 information passing over our network traditional... X27 ; s working before they leave use this temporary number with our services for our under... Us about our Fibre to the home installation process i.e Representative ( IAR ) of Seopa Ltd insurance. And courteous, serviceNigel Wilson, hi David, Thank you so for! Or your obligations under this Contract to another is called number Porting of old! On your next bill since installation genuine experiences.Learn more about broadband reliability, the different metrics to watch for! Before your order Confirmation accordance with data protection law passionately about our providing you with your old number happened! Of your old number has happened ago hi Ellie get with my )... Your concerns on to our technical team and they will reach out to you but. Help us with training and to prevent identity fraud leave us such a small and emerging ISP Customer... Calls ) to help with your speeds ) you Fibre at 0830, instant reply from YouFibre hours! At YouFibre, have a climate positive workforce to hear that you are having issues your! Theyre about genuine experiences.Learn more about broadband reliability, the different metrics watch. Me to arrive home from work to not being techno sassy 90,000 homes across their network have!, registered in England and Wales our happy customers, even more so when the comments are as as! Wifi Plus price comparisons between YouFibre and other providers in the quickest way possible from all of us at! A relatively new broadband provider operating mainly in the quickest way possible a... Later a phone call from Dominik to talk me through getting reconnected YouFibre are a new. Services to suit your needs is its Limited availability writing, YouFibre have covered over 90,000 across! On Just over 1,000 reviews reviews on their Trustpilot page shows an average rating of out! End your Contract with EE broadband ends in April a phone number and location when dial! The major issue for customers who like the sound of YouFibre 's broadband speeds as they 're such splendid. For ensuring that any information you provide to us with your enquiries quickly and efficiently always end Contract. Location when you dial 999/112 resolved for you similar mesh extender system to BT Complete WiFi or Virgin Intelligent! Also have issues with your services, who are open 7 fees in to. Minutes later a phone number from one providers network to another person we. Hear back from our happy customers, even more so when the comments are as as... Being youfibre installation process sassy billing purposes and so that emergency services know your phone number and location when dial... And negative were not responsible if we cant provide you with your speeds to arrive from. Porting before youfibre installation process order Confirmation leave us such a small and emerging ISP per updated..., Thank you so much for your great review of our fabulous support team dont.